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Sending emails on thunderbird

Gillell — Fri, 10 Jan 2025 18:02:06 GMT

I have thunderbird connected to my BT account. I now find I cannot send emails. States login to account BT mail failed, Then another message unable to authenticate outgoing server SMPT. Check password and verify authorisation method in account setting outgpoing server SMPT. Have done this and it seems ok. Has anyone else had this problem?

Re: Sending emails on thunderbird

gg30340 — Fri, 10 Jan 2025 18:47:10 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

Re: Sending emails on thunderbird

Gillell — Sat, 11 Jan 2025 10:49:49 GMT

We do have BT broadband

Re: Sending emails on thunderbird

apoplectic — Sat, 11 Jan 2025 11:34:20 GMT

Yes, from time to time, it just wants me to re-enter all the login details, then it's OK again.

Re: Sending emails on thunderbird

gg30340 — Sat, 11 Jan 2025 11:56:38 GMT

Go through all the T'bird settings to ensure they comply with the following link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Sending emails on thunderbird

Gillell — Sun, 12 Jan 2025 12:39:42 GMT

Thanks ok now