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Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 09 Sep 2024 14:44:47 GMT

I have read a number of different views on this, and a number of different solutions. Some say it is not a problem, others say it is not possible - so please forgive me if I am left confused. BT mail works fine on my android phone (365) and the 'old ' Outlook (although some features don't work any more eg reminders attached to emails) but I have had no success with the Windows 11 version; it wants an app password and my usual BT mail password is clearly not good enough ! I have tried many times with no success; any other ideas that would enable me to stick with Outlook (however odd that may seem...). Thanks

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 09 Sep 2024 15:13:25 GMT

I assume by Outlook you mean 'New Outlook' as supplied with W11.

If so, I can confirm I have just created a test account OK. Make sure you enter the SMTP password as well as the IMAP password.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 09 Sep 2024 15:29:24 GMT

Hi Licquorice

Thanks for your reply; yes, Outlook for W11, works fine on 365. Outlook only asks for 'password', is there way to input these data manually.

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 09 Sep 2024 15:44:20 GMT

Right click on the account, select 'manage' click 'Repair' and then enter the SMTP password.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 09 Sep 2024 15:55:24 GMT

Thanks - I'll try that and let you know what happens

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 09 Sep 2024 16:18:07 GMT

Sorry, no option to right click and / or get access to repair tag. Is this in W11 Outlook ? All roads seem to lead to needing an app password ????

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 09 Sep 2024 16:57:31 GMT

Yep, W11 Outlook.

BT don't require an app password for less secure apps.

Is the account listed in the left hand pane?

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 09 Sep 2024 17:08:51 GMT

How are you actually creating the account?

When I first open Outlook it goes off looking for accounts and in my case suggested adding a Hotmail account I have.

I just overwrote the Hotmail address with a BTinternet address and off it went. Entered password and that's all that was needed. The SMTP password was a red herring, I didn't need to enter any other settings other than email address and password initially.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 09 Sep 2024 17:17:47 GMT

The account was taken from my 'classic' Outlook when I started the W11 version using a response to a 'try the new Outlook' prompt from MS. Perhaps I should delete this version and start again from scratch with W11 Outlook.

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 09 Sep 2024 17:19:07 GMT

Might be worth a try.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Tue, 10 Sep 2024 08:37:31 GMT

No, still wants an 'app password' (which clearly doesn't exist). I'm giving up and waiting to see if MS get this sorted out. Thanks for your help.

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Tue, 10 Sep 2024 08:44:06 GMT

That's totally weird. It is the mail provider that insists on an app password if one is required, not the client.

Re: Adding BT Mail account to Microsoft Outlook

gg30340 — Tue, 10 Sep 2024 18:28:25 GMT

When you set up Windows 11 did you enter/make a Microsoft Account username and password?

If you did have you tried using that as the app is from the Microsoft store so it may require to verify via your Microsoft account.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Wed, 11 Sep 2024 09:04:45 GMT

Thanks for the suggestion. Yes, I do have a Microsoft account and have tried that, but what you suggest doesn't work. It all works fine with my Outlook email address, as does old Outlook. Frustrating !

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 13 Jan 2025 16:50:17 GMT

Hi, I'm still having the same problem with 'New Outlook'. BT email works fine with the original Outlook but not with the new version; I can't add it to my list of mailboxes in New Outlook. When I try to do so, I'm asked for an app password which it has been suggested that I get from my IMAP email provider. My BT password doesn't work, neither does my MS password. I don't know what it's looking for, can anyone help please - it seems to be a fairly common issue.

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 13 Jan 2025 17:02:46 GMT

As stated previously, it is the mail provider that does or does not require an app password for less secure apps, not the client.

BT do not require an app password.

Why do you think it's a common problem? As far as I know, you are the only person with the problem, I haven't seen any other posts regarding requiring an app password.

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 13 Jan 2025 17:19:25 GMT

I have just configured a test btinternet email account in New Outlook with no problems.

Re: Adding BT Mail account to Microsoft Outlook

CharlieM — Mon, 13 Jan 2025 17:32:52 GMT

HI Licquorice, Thanks for your interest. My assertion that this was a fairly common problem comes from a few MS forums regarding problems with IMAP on New Outlook. One of the suggestions from a MS forum was simply to" keep trying" and I can now honestly say that I am dumbfounded as my latest attempt, following your success, using exactly the same password and settings as I have done previously, has worked and I now have access to my BT mail on New Outlook. Sounds unlikely, but I've checked back and am sure that all my settings used were unchanged. I'm no expert but I like to think that I do know what I'm doing; but now I'm not so sure 😉

Perhaps MS have tweaked something ? But it now works, so all good (until the next update).....

Re: Adding BT Mail account to Microsoft Outlook

licquorice — Mon, 13 Jan 2025 17:47:08 GMT

It all rather points to the problem being with New Outlook, which I find to be an absolutely awful app in any case.

There are much better mail clients out there.