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Why can't I attach files to an email?

SteveB21 — Mon, 27 Jan 2025 12:56:28 GMT

I have been trying to send an email with some files attached for the past few days. I keep getting a message saying that the service is not available. It is essential that I send these files. What can I do?

Re: Why can't I attach files to an email?

licquorice — Mon, 27 Jan 2025 13:03:02 GMT

How big are the files?

Re: Why can't I attach files to an email?

SteveB21 — Mon, 27 Jan 2025 13:08:36 GMT

No very big. They are documents. For example one is around 15,000KB.

Re: Why can't I attach files to an email?

Anonymous — Mon, 27 Jan 2025 13:12:23 GMT

@SteveB21

"No very big. They are documents. For example one is around 15,000KB."

15MB is quite large for a document, what type of document is it, (ie Word, PDF etc)?

When I used to use BT Mail regularly, ISTR that it had a limit of 20 (?) MB for attachments to a single email. Have you tried sending multiple emails and just attaching one document to each email?

Re: Why can't I attach files to an email?

gg30340 — Mon, 27 Jan 2025 13:21:48 GMT

The maximum email size for BT Email or BT Premium Email is set at 25MB.