This topic

Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Wed, 29 Jan 2025 11:35:18 GMT

As the title, im using the new outlook desktop client on win 10 but its the same in bt webmail. Very annoying and not good enough as im paying just to keep my bt email accounts active.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Wed, 29 Jan 2025 16:08:41 GMT

anyone??

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

gg30340 — Wed, 29 Jan 2025 17:13:22 GMT

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.
When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Wed, 29 Jan 2025 18:33:11 GMT

Ive done that several times anditdoesnt make any difference whatsoever

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

gg30340 — Wed, 29 Jan 2025 20:34:31 GMT

That is good to know because you never mentioned anywhere what if anything that you have tried to resolve the issue so those trying to help you, such as myself, have to start somewhere offering things to try in order to resolve your problem and as we are not mind readers it may mean that you get offered advice that you have already tried.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Wed, 29 Jan 2025 20:41:27 GMT

Yes i understand but they have just all disappeared though everything is still in my sent box I also have 3 seperate email addressesthat i use all BT and they are all the same only going back seven days???? I subscribe to premium mail to keep my accounts.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

gg30340 — Thu, 30 Jan 2025 12:28:02 GMT

Have you tried calling the BT Premium email help team on 0808 100 6778.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

Ali_A — Thu, 30 Jan 2025 12:44:59 GMT

Hi there @bob135

I understand how important emails are, so I can imagine it's quite worrying that you're emails should no longer be showing.

I'd like to get this looked into for you. I'll send you a private message for more information. Can you have a look and get back to me when you can.
You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Sun, 02 Feb 2025 18:13:45 GMT

Im still only seeing emails going back 7 days ,now back to only 26th Jan 2025

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

licquorice — Sun, 02 Feb 2025 18:44:37 GMT

I rather suspect you have configured your device to delete emails from the server after 7 days.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Sun, 02 Feb 2025 18:51:27 GMT

I have removed my email accounts from the outlook desktop program as instructed by Ali, so only accessing them through webmail where there is only limited settings and nothing to see regarding messages on the servers.

I only access emails through outlook on the desktop (win10) and webmail .

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

licquorice — Sun, 02 Feb 2025 19:18:59 GMT

Are you sure you don't have another device somewhere downloading the emails?

Change the passwords for your email accounts, this will ensure that only webmail can access the accounts unless you change the passwords elsewhere.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Sun, 02 Feb 2025 19:26:33 GMT

no i dont use email on any other device or my phone.

Re: Why can i only find emails in my inbox going back to the 21 jan 2025

bob135 — Tue, 04 Feb 2025 12:24:22 GMT

I have now changed the password as suggested so ony bt webmail has it and still no difference ,i am at a lose as to what is going on. Still only keeping emails going back 7 days ?????