This topic

Locked out of email

kchallis — Tue, 11 Feb 2025 10:26:10 GMT

I have been locked out of my BT email as it claims too many incorrect password attempts, however I have not incorrectly entered my password. Is there any way to determine if someone has been trying to access my email and if so who can I report this to.

Many thanks

Re: Locked out of email

licquorice — Tue, 11 Feb 2025 11:26:15 GMT

Probably somebody with a similar email address to yours and mistyping it but entering their password. Nothing you can do about it.

Re: Locked out of email

Leanne_T — Tue, 11 Feb 2025 16:18:28 GMT

Hi there @kchallis

Thanks for coming to the community.

If you give us a call, the team can take a look at your email account to see if they can see why this may have happened and help you further 🙂

Thanks.

Leanne.