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Email still down after Saturday's outage

Exasperated00 — Mon, 17 Feb 2025 09:36:22 GMT

Since Saturday's outage, my email apps on the PC are not working. I can send emails but not receive. The webmail and iphone versions are fine. I have tried all the usual things: router off, reinstall the app, check the settings, change the password. Still no luck. Any ideas?

Re: Email still down after Saturday's outage

Exasperated00 — Mon, 17 Feb 2025 09:39:39 GMT

I also disabled anti-virus and firewalls

Re: Email still down after Saturday's outage

Christopher_G — Mon, 17 Feb 2025 12:13:01 GMT

Hi @Exasperated00

Welcome to the community.

If it's the Microsoft Mail app that you're using, could you try following the steps on this Email won't sync in Windows 10 Mail app Microsoft help page please?

You can find the BT Email settings here on this BT Email server settings BT help page.

Chris

Re: Email still down after Saturday's outage

Andy_N — Mon, 17 Feb 2025 12:39:58 GMT

@Exasperated00wrote:
Since Saturday's outage, my email apps on the PC are not working. I can send emails but not receive. The webmail and iphone versions are fine. I have tried all the usual things: router off, reinstall the app, check the settings, change the password. Still no luck. Any ideas?

It might simply be a temporary glitch. Unfortunately the usual things like reinstall app or changing passwords are not the usual things. The usual thing to do is nothing at all. As you can use webmail fine and iphone (assuming that is using your wifi rather than a data connection), then the password would have been correct.

Re: Email still down after Saturday's outage

gg30340 — Mon, 17 Feb 2025 12:55:58 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client.

Any "downgrade" may not have taken place when you left BT but by deleting your account and then trying to set it up again will have triggered the downgrade on that device.

See link

https://www.bt.com/help/email/bt-email-products