This topic

What happens to my BT Email if I move from BT to New EE?

NickBS — Fri, 24 Jan 2025 09:44:13 GMT

Customers who move from BT to a New EE promotion will be able to keep their existing email service.

Do I need to sign up for Premium Email when moving to New EE?
No – customers who move to New EE can continue using their e-mail service at no extra charge.

Will I be able to use email apps & clients when I move to New EE?
Yes – customers can continue using email apps & clients as normal.

Will the BT E-mail app be changing in the future to EE?
No – the BT E-mail app will continue with the current BT branding.

Will my email address change when I move to New EE?
No – your e-mail address will remain the same.

How do I update recovery details or setup Two Step Authentication?
Your e-mail address will remain merged with your existing BT ID so you’ll need to edit the BT ID recovery details (not the EE ID details). Two Step Authentication will need to be setup in My BT.

How can I manage my e-mail addresses after moving to New EE?
You’ll need to log in to My BT and go to Your Products & Manage Email. This option will only show on My BT (it won’t be available on My EE) so you’ll need to log in at www.bt.com/mybt and use your BT ID (not your EE ID).

Can I create new e-mail addresses after moving to New EE?
Yes – if you’re the billing account holder and an existing BT email customer, you can continue to create up to 11 e-mail addresses. You’ll be able to do this on the Manage Email page on My BT.

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

denterprised — Tue, 30 Apr 2024 10:03:38 GMT

I transferred from BT to EE which goes live next week. When I initially signed up I asked if I would have to pay to keep my email, I was told by the advisor that I would not have to pay as BT & EE were merging to become one company, so I went ahead with the EE upgrade based on this information. Imagine my surprise when I was told I would have to pay £7.50 per month to keep my BT email. Can you tell me why I have to pay as I was advised that the two companies were merging so would not have to pay.

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

gg30340 — Tue, 30 Apr 2024 10:10:25 GMT

Read the message above in particular the second question!

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

Monkey73 — Wed, 01 May 2024 10:53:14 GMT

Thanks for this, very helpful.

I was advised on BT chat to yesterday contact the values team after a discussion on moving to EE. The number he gave me was the standard number.

" I would recommend you to speak with my colleague from values team to get the best plan added with us for New EE best plan added and I have got all the details updated. All you have to do is give a call on 0800 800 150 and you can call from Monday to Friday 8am - 9pm Saturday 8am - 8pm Sunday 9am - 6pm. Will you be able to call them now?"

I got through to someone on upgrades and they talked me through the move and said I see you have BT Cloud, you'll not be able to keep that if you move to EE. Best to stay with BT a while longer until this is setup.

Who is correct?

What is the number for the values team?

Cheers

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

Monkey73 — Wed, 01 May 2024 13:39:09 GMT

Never mind, I got through on the standard number and billing.

Apparently they are having issues with this as the system won't let you move over to EE if you have BT Cloud. They know that you can carry BT Cloud over and just access it through BT but computer says no.

They are calling me back once this has been resolved.

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

NoSirItWasntMe — Wed, 26 Jun 2024 19:02:15 GMT

Hi @NickBS

Did you have some system issues in April this year?

I tried to move my broadband to EE, but the order failed twice, which the retentions team said was due to my current package including BTCloud.

Despite what it says in your initial post, four different "guides", including the offline team, were adamant that this could not be transferred to EE, so I had to renew for two more years with BT.

Re: What happens to my BT Email and BT Cloud if I move from BT to New EE?

frenchp — Thu, 25 Jul 2024 19:18:45 GMT

I have just transferred my Broadband from BT to EE as a lot cheaper - will I still be able to access my BT emails on my PC - or will I have to look them up in BT Mail?

I have various folders on my PC for different thingss, receipts, invoices, queries etc..... if I can only look at BT emails from their website - how do I keep these folders?

Any help would be appreciated.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

NeilO — Thu, 25 Jul 2024 19:38:30 GMT

Hi @frenchp Yes, you can continue to access it as you currently do.

Will I be able to use email apps & clients when I move to New EE?
Yes – customers can continue using email apps & clients as normal.

Neil

Re: What happens to my BT Email and BT Cloud if I move to New EE?

frenchp — Thu, 25 Jul 2024 19:53:09 GMT

Many thanks - so I won’t need to pay ? As thought I’d be downgraded to basic which would stop me viewing emails in my inbox?

Re: What happens to my BT Email and BT Cloud if I move to New EE?

NeilO — Fri, 26 Jul 2024 07:16:41 GMT

@frenchp please see the FAQ's in the first post of this thread.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

apoplectic — Sat, 24 Aug 2024 14:44:31 GMT

Why do people take out contracts in the first place? Seriously.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

smartcall88 — Mon, 21 Oct 2024 21:18:34 GMT

Has something changed on this in the last few months? I moved my broadband across to EE today and got an email from BT detailing what would change and this includes "Your email account will be downgraded -
Any email addresses linked to your broadband account will be downgraded to our Basic email service after 60 days." That's quite different to the detail in the first post, isn't it?

Re: What happens to my BT Email and BT Cloud if I move to New EE?

gg30340 — Mon, 21 Oct 2024 21:22:55 GMT

You will have received an automated email sent when you "Leave" BT. Your emil account will not be down graded but in the event that it is just contact BT/EE and it will be re-instated.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

smartcall88 — Mon, 21 Oct 2024 21:24:38 GMT

Thank you - that's reassuring.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

jeb0007 — Thu, 16 Jan 2025 15:37:05 GMT

Got an EE email to change from BT to change to EE a few days ago. The question was.. Can I keep my old BT email address.. The person I spoke to said that if I change straight away then possible you can keep, them free.. If you leave it a few weeks and then decide to change you can keep your emails for £7.50 a month or loose all of them....

Re: What happens to my BT Email and BT Cloud if I move to New EE?

licquorice — Thu, 16 Jan 2025 16:03:53 GMT

BT ' guides' appear to have a poor grasp of what happens with BT email accounts when moving to EE.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

jeb0007 — Thu, 16 Jan 2025 17:12:26 GMT

You get to a stage where you cant trust any large Corporate to be honest,, BT want to make money,, So first they says... Ohhhh.. no problem everything is OK with Email and no charge. You know they are not telling the truth and just hope customers will just accept MORE money to be paid for some thing that is not there fault if there is a merger,,, Maybe BT want to get out of the Phone and Broadband Business and start selling Bananas instead

Re: What happens to my BT Email and BT Cloud if I move to New EE?

ChristopherPovey — Sat, 25 Jan 2025 12:22:15 GMT

If you move from BT broadband to EE broadband, do you lose the 10 BT Protect (Norton Antivirus currently) licences?

It seems you may or may not lose your BT email addresses, who knows! 😣

Re: What happens to my BT Email and BT Cloud if I move to New EE?

gg30340 — Sat, 25 Jan 2025 16:58:41 GMT

Read message 1 about the email. You will not lose it.

Not sure but I suspect you will lose tha Norton AV.

Re: What happens to my BT Email and BT Cloud if I move to New EE?

jeb0007 — Sat, 25 Jan 2025 17:19:14 GMT

Just to confirm the conversation I had with the CEO's Office

===

Thanks for speaking to me today about moving from BT to EE. Hopefully I've reassured you about the move.

I can confirm, if you do move from BT to EE, you will keep your btinternet email address free of charge.

The only reason you would be charged if you move to another provider outside BT/EE.

If you have any problems, once you move, please don't hesitate to get it touch.

I'll close your complaint now, as agreed.

Take care

================