Re: Broadband Renewal

mogad0r — Sat, 22 Feb 2025 13:27:31 GMT

I have BT Halo 3 Broadband package including E-mail, landline and two mobiles.
My mobile contract is no longer available and I am expecting it to be terminated at a yet unspecified date. I cannot change to EE mobile as they do not include 'roam like home' in basic subscription. How much notice of termination of my current BT mobile contract can I expect?

I am anxious about what happens to my BT E-mail service when my broadband contract expires at the end of this year. I found it very stressful 11 years ago to change from a yahoo address when BT internet E-mail started. I'm too old now (80) to go through this again. If I change (a.k.a. upgrade') to EE Halo 3 will I still be able to use my @btinternet.com address, and would my previous E-mails still be accessible? This is too important a matter to rely on the telephoned word of an overenthusiastic salesperson.

I would have expected to find this covered in your F-AQs but I find:
"If I get broadband from BT, can I link my existing BT email address to my new broadband account?
- Yes, you'll be able to link it to your new broadband account [with whom?]. You can only do this once your broadband has been set up and activated.
- We'll send you confirmation of your broadband activation, and once you get this you can follow the advice to Move an email address (mailbox)."
I am autistic and find it hard to read this unambiguously. Does the mean 'Yes' or 'No'?

Confused senior citizen

Re: Broadband Renewal

licquorice — Sat, 22 Feb 2025 14:26:03 GMT

Your BT email address will continue to work as before.

No idea what you mean by changing from a Yahoo address 11 years ago when BT started. BT email started long before that. If you mean that's when you moved to BT and took up a BT email address, there was absolutely no need to stop using your Yahoo address.

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Re: Broadband Renewal

Re: Broadband Renewal