Email password and security questions lost

Lisak66 — Mon, 10 Mar 2025 06:53:06 GMT

Hi I have forgotten my email password and tried to reset it but bt said my security answers were wrong including my date of birth so won’t let me reset… I sm not sure how my Dob is incorrect on their system and desperately need my email can anyone help please

Re: Email password and security questions lost

Manatarms84 — Mon, 10 Mar 2025 08:45:37 GMT

I would contact BT directly and see what alternatives they have, I'm sure they will have had similar before. It is odd about your DOB but I'm sure sortable:

Fix email | BT Help

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Email password and security questions lost

Re: Email password and security questions lost