https://community.bt.com/t5/General-email-queries/Emails/m-p/2427574#M119463 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?<BR /><BR />If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or an email app which I have presumed you are using.</P> <P>Can you send and receive if you use a web browser?<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> Mon, 10 Mar 2025 16:13:37 GMT gg30340 2025-03-10T16:13:37Z https://community.bt.com/t5/General-email-queries/Emails/m-p/2427555#M119462 <P>Hi can anyone help me ?&nbsp;<BR />I’m currently able to receive emails but cannot send. I get a box that comes up saying The user or password for……. Is incorrect. Don’t understand what that means and haven’t a clue what to do next.&nbsp;</P> Mon, 10 Mar 2025 14:47:34 GMT https://community.bt.com/t5/General-email-queries/Emails/m-p/2427555#M119462 Tradeoff 2025-03-10T14:47:34Z https://community.bt.com/t5/General-email-queries/Emails/m-p/2427574#M119463 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?<BR /><BR />If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or an email app which I have presumed you are using.</P> <P>Can you send and receive if you use a web browser?<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> Mon, 10 Mar 2025 16:13:37 GMT https://community.bt.com/t5/General-email-queries/Emails/m-p/2427574#M119463 gg30340 2025-03-10T16:13:37Z