This topic

Too many messages (1.3.2.3) from 81.178.219.115

Paulkk — Thu, 30 Jan 2025 23:07:05 GMT

Hi all

I've started getting these when using my mail program on my Mac laptop.

I've cleaned out the sent file and inbox on the laptop and done the same by logging into may BT mail account using safari and deleted the bins too and still no joy.

I can't send any email via web from my iPhone or laptop

Anyone have any ideas?

Many thanks

Paul

Re: Too many messages (1.3.2.3) from 81.178.219.115

Michael_D — Fri, 31 Jan 2025 10:59:33 GMT

Hi @Paulkk

Thanks for coming to the community.

Do you see the same thing happen when you are trying to send on both WiFi and mobile data?

Are you finding it is just happening when trying to send an email to one address or is it all emails?

Michael

Re: Too many messages (1.3.2.3) from 81.178.219.115

Paulkk — Fri, 31 Jan 2025 16:14:09 GMT

Well deleting 1000 emails last night may have helped.

i do wonder if having my home cctv system sending me emails causes issues as I send them to the same email account that I send them from (maybe I should change that to my iCloud account)

email service returned to normal both via Wi-Fi and mobile

have a great weekend everyone

Re: Too many messages (1.3.2.3) from 81.178.219.115

Leanne_T — Fri, 31 Jan 2025 18:09:45 GMT

Hi there @Paulkk

Thank you for coming back and letting us know 🙂

Really pleased this is now back to normal for you.

Have a lovely weekend too.

Leanne.

Re: Too many messages (1.3.2.3) from 81.178.219.115

Paulkk — Tue, 04 Feb 2025 01:08:45 GMT

I wish that this had been solved

im back to getting the too many messages error- so frustrating to be able to receive email but not send

I can’t send on iPhone using the mail app (4G or Wi-Fi) or by using safari to use webmail

Any ideas as to how to fix?

Re: Too many messages (1.3.2.3) from 81.178.219.115

Leanne_T — Tue, 04 Feb 2025 08:40:48 GMT

Morning @Paulkk

I am sorry this error has started happening again for you.

Could you try removing the email account from any browser or device that you have the details saved on and then try setting up or logging in again.

Details for setting up can be found in the BT Email server settings.

Let me know if this works for you?

Leanne.

Re: Too many messages (1.3.2.3) from 81.178.219.115

J9Nat — Thu, 13 Mar 2025 14:37:29 GMT

I started getting the Too many messages error last night. I can receive emails but can't send in Apple Mail on iPhone or MacBook. I can send when logged into BT mail in Safari, and on the BT Mail app. I've been online with Apple and BT twice, both blaming each other. Please help.

Thanks

Re: Too many messages (1.3.2.3) from 81.178.219.115

imjolly — Thu, 13 Mar 2025 14:53:41 GMT

@J9Nat

if you can send when on safari and on BT mail app then problem not with BT otherwise you would not be able to send at all

Re: Too many messages (1.3.2.3) from 81.178.219.115

J9Nat — Fri, 14 Mar 2025 11:51:30 GMT

Thank you. Can you suggest what may be my problem? Apple have confirmed that all my setting are correct, and indeed it was all working fine until 2 nights ago, after using Apple Mail on all my devices for years.

Re: Too many messages (1.3.2.3) from 81.178.219.115

J9Nat — Fri, 14 Mar 2025 11:57:25 GMT

Also want to add that I can send emails using a work gmail account on my same laptop, so nothing wrong with Mail.

Re: Too many messages (1.3.2.3) from 81.178.219.115

Christopher_G — Sat, 15 Mar 2025 08:20:45 GMT

Hi @J9Nat

I recommend speaking to our BT Email Support team so they can look into this further for you.

Chris