This topic

I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Mon, 14 Apr 2025 10:15:41 GMT

When I am typing, the message "We are experiencing issues with the service, please try again later." keeps on popping up. I thought it was only late at night, but it has been happening at 11 this morning. I've been getting it for at least a couple of weeks. It stops whatever I'm typing appearing on the screen, which is annoying, to say the least, as I don't look at the screen while I'm typing, so I have to type what I thought I'd typed, again. It also stops me being able to send the email, unless I catch it unawares. What is wrong with BT's email, or is there something wrong with my PC? Is this problem widespread? I sometimes get a pop-up that says "Please enter a valid recipient" (or something similar) when there is a recipient in the field. This alternates (not literally) with "We are experiencing issues with the service, please try again later."

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

prabtcom — Tue, 15 Apr 2025 11:16:36 GMT

No solution, but I get the same " We are experiencing issues with the service, please try again later." It has been going on for months now. What are the issues, please.

It even comes up with this message if I click on ' Save Draft '. What do I do if I now want to go out ?

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Tue, 15 Apr 2025 16:19:37 GMT

Thanks, prabtcom. At least I know it's not my PC at fault. Why doesn't BT do something about this? Surely they must know it's happening?

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Tue, 15 Apr 2025 16:21:18 GMT

P.S. I get the same sort of thing with Save Draft, and also a sort of error message about 'minimise', but I can't remember exactly what it says.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Ali_A — Wed, 16 Apr 2025 10:33:51 GMT

Hi @Bert4545

It sounds like you may be getting this error each time the Auto-Save feature is updating?

Can you go into "Settings", under "Email " or "drafts" set the interval to save the draft up to 5 minutes.

Then monitor to see how often you get the error, if at all?

Ali

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Wed, 16 Apr 2025 13:45:03 GMT

But I don't get that pop-up all the time, Ali_A. I just wrote an email that must have taken at least 10 minutes without the pop-up appearing once. And I have written emails for years without getting the pop-up, only in the last month or two have I been getting it.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Ali_A — Wed, 16 Apr 2025 13:48:04 GMT

@Bert4545

Thanks for getting back to me with this.

It used to happen only in the evening/nights, but you have found it happening in the morning too?

Ali

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Wed, 16 Apr 2025 15:31:35 GMT

It's not really possible for me to say when I do or do not get the pop-up. I most often get onto my PC after 11 p.m. and compose and send emails then or later. So I thought perhaps the problem was due to the internet getting busy with the USA getting online. But, as you can see from my first post, I have received the pop-up at 11 a.m. (once). I cannot say if that happens always, frequently, or occasionally, as I rarely try to write emails at 11 a.m. I have just been writing emails from about 3 p.m. to now (4:30 p.m.) and not had the pop-up. I am not the only one getting this message ( see First Reply). I don't want to change the frequency of autosave, as when I go to drafts there can be a lot missing if it only saves every 5 minutes.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Ali_A — Sat, 19 Apr 2025 11:43:04 GMT

@Bert4545 Changing the auto-save frequency was just a temporary test to see if it affects the error.

Not to worry, I can imagine it can be frustrating so we've raised this experience you're facing, and will get back in touch when we have an update.

Thanks

Ali

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Ali_A — Wed, 23 Apr 2025 14:39:21 GMT

Hi @prabtcom & @Bert4545

Just following up on this. The Email team have asked if it's possible to record some dates and times when you experience the error message coming up?

It would also help if you record the multiple times it happens on a session too. For example 23rd April 15.37 , 15.42, 15.44 etc.

This will help the team to pinpoint the cause of it.

I'll send you both a PM with the request so that you can provide the logs once you have them.

Thanks.

Ali

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Wed, 23 Apr 2025 21:13:06 GMT

OK, will do. But the last two days have been pop-up free! 🙂

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Thu, 24 Apr 2025 23:42:25 GMT

I had completely forgotten that I had commented on this problem back in 22-10-2024 by walkebb.

I haven't had the pop-up for the past 3 or 4 days.

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Prussian1770 — Fri, 25 Apr 2025 06:45:22 GMT

I also keep getting this message. I was typing a message yesterday morning and clicked save draft only to find when returning to the message in the draft folder it had ony saved the subject heading.

Are BT looking to do away with their email service and so not fixing such bugs?

Re: I keep getting this pop-up: We are experiencing issues with the service, please try again later.

Bert4545 — Fri, 25 Apr 2025 19:04:19 GMT

"Are BT looking to do away with their email service and so not fixing such bugs?" That's a good question, Prussian1770!