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trying to find an email

polish — Thu, 24 Apr 2025 16:23:00 GMT

Trying to find an email in my in box but cannot. It says thereare 1717 emails but only showing 30 is there a reason please?

Any help much appreciated.

Thanks Jules

Re: trying to find an email

gg30340 — Thu, 24 Apr 2025 17:21:08 GMT

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.
When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: trying to find an email

polish — Fri, 25 Apr 2025 08:40:31 GMT

@gg30340 Hi no the conversation view was not active? Thanks Jules

Re: trying to find an email

polish — Tue, 29 Apr 2025 06:36:55 GMT

Sorted thanks