This topic

Apple Mail

JuliaGay — Sat, 10 May 2025 08:09:57 GMT

I am not able to send emails via any Apple device. I have deleted the accounts and re-entered and still no joy.

Webmail works fine.

I have tried various other ports etc to no avail.

Any Ideas???

Re: Apple Mail

gg30340 — Sat, 10 May 2025 08:21:11 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

Re: Apple Mail

JuliaGay — Sat, 10 May 2025 08:22:49 GMT

thanks, I am a bt broadband customer

Re: Apple Mail

gg30340 — Sat, 10 May 2025 09:27:49 GMT

Have you previously been able to send and receive emails or has you never been able to set your BTMail account up in Apple Mail?

How many devices is this happening on?

When you are setting up Apple mail you are best to set it up manually and enter all the settings as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Apple Mail

JuliaGay — Sat, 10 May 2025 09:54:41 GMT

It was working fine until last thursday

it is on three devices

I will delete the accounts and try again as you suggest thanks