This topic

Forwarding function

Mysterfier — Tue, 13 May 2025 16:18:45 GMT

The forwarding function refuses to work with my BT email. I just get a message saying 'We are experiencing problems with this service, please try again later'. Any suggestions?

Re: Forwarding function

gg30340 — Tue, 13 May 2025 18:04:07 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

Re: Forwarding function

licquorice — Tue, 13 May 2025 21:05:34 GMT

@Mysterfier wrote:

The forwarding function refuses to work with my BT email. I just get a message saying 'We are experiencing problems with this service, please try again later'. Any suggestions?

By forwarding do you mean forwarding a received email to another recipient or auto forwarding your emails to another address automatically?

Re: Forwarding function

Mysterfier — Wed, 14 May 2025 06:39:48 GMT

Thanks for response. I'm a BT Phone & Broadband customer.

Re: Forwarding function

Mysterfier — Wed, 14 May 2025 06:44:14 GMT

I mean forwarding a received email to another recipient. It worked fine until a short while ago when I suddenly started getting the 'problems' message.

Re: Forwarding function

Peter_W — Wed, 14 May 2025 10:17:34 GMT

Hi @Mysterfier.

Welcome to the BT Community, and thanks for reaching out to us about this 😊

Are you using BT Webmail when experiencing this issue, the BT Email app, or a separate client?
Peter

Re: Forwarding function

Mysterfier — Wed, 14 May 2025 11:38:27 GMT

Not very clued up on such things but certainly not using the BT app and not as a client; just ordinary BT email page opened in Chrome.

Re: Forwarding function

Peter_W — Wed, 14 May 2025 11:40:48 GMT

Thanks @Mysterfier, have you had a chance to try logging in from a different device or browser to see if this encounters the same issue?
Peter

Re: Forwarding function

Mysterfier — Wed, 14 May 2025 15:03:48 GMT

Just tried logging using MS Edge. same problem encountered

Re: Forwarding function

Peter_W — Wed, 14 May 2025 15:15:12 GMT

Thanks for giving this a try @Mysterfier.

Are you using a private browsing window when logging in?

Also if possible can you try a different device, and try leaving your WiFi router off before reconnecting and give this another try?
Peter