This topic

Sudden Increase in Spam

Mamyrie09 — Tue, 20 May 2025 12:18:42 GMT

Is anyone experiencing a sudden increase in spam?

Re: Sudden Increase in Spam

Peter_W — Wed, 21 May 2025 07:34:55 GMT

Good morning @Mamyrie09 😊

What sort of spam have you noticed coming through here, and is this going into your spam folder, or your main inbox?
Peter

Re: Sudden Increase in Spam

Mamyrie09 — Wed, 21 May 2025 13:20:36 GMT

Thanks for picking up this query Peter.

The emails goes directly to my spam folder.

Normally the numbers are quite small i.e. less than 10 per day.

I have seen 20+ emails on a daily basis.

Kind regards

Monica

Re: Sudden Increase in Spam

Peter_W — Wed, 21 May 2025 13:25:07 GMT

Thanks @Mamyrie09!

Does there seem to be any pattern to the emails you're receiving?

It's a good sign that these are going to the right place rather than your main inbox, but it could possibly have come from a website / service you've registered for recently, too.

Peter

Re: Sudden Increase in Spam

Mamyrie09 — Wed, 21 May 2025 13:34:31 GMT

The spam emails are a mix of the usual culprits e.g. virus software providers (such as McAfee), M&S, Halfords, Netflix, Shein, and BT Support (?!). All have spam email addresses (auto-produced). I have not visited these websites online.

Kind regards

Monica

Re: Sudden Increase in Spam

Peter_W — Wed, 21 May 2025 15:01:55 GMT

Cheers @Mamyrie09 , this certainly doesn't sound like anything to be concerned about as if they're going into the spam folder the filter is doing its job!

Certain senders and subjects will be filtered automatically and never hit your inbox, but some things will occasionally still come through.

If you do spot these kind of emails coming into your regular mailbox though, you can find information on how to flag these as spam and create rules in our guide here.

Just as one last thing too, if you're spotting emails that appear to specifically phishing attempts, you can highlight this with us by forwarding them to phishing@bt.com.

Peter

Re: Sudden Increase in Spam

Mamyrie09 — Wed, 21 May 2025 15:42:57 GMT

Thanks Peter!

I will definitely forward them on.

Kind regards

Monica

Re: Sudden Increase in Spam

Anonymous — Wed, 21 May 2025 19:51:30 GMT

@Peter_W I have recently also been getting loads of the same spam as @Mamyrie09 . I have had up to 43 in two days. I never open them just delete all in one go.

It's amazing how many free prizes I've won and parcels waiting to be delivered.🤣..

Re: Sudden Increase in Spam

Kimberlin — Thu, 22 May 2025 05:34:35 GMT

I could very well be generalising here and some might even think I'm being unfair to BT as far as their email provision is concerned, but it seems I've read far too many complaints about customers getting loads of spam email. I think one possibly has to accept that using a free email provider, you may well be exposed to far more spam than if you subcribe to a provider. I do indeed pay for my email, have done since 2019. I've had less than a handful of spam emails in the last 18 months. I've personally not used an ISP email provider for over 10 years. Each to their own though and I get it that most folks don't want to pay to use email, but perhaps customers who do, should accept that a free service might not go to the same lengths overall to provide the best service.

Re: Sudden Increase in Spam

Mamyrie09 — Thu, 22 May 2025 10:10:43 GMT

Valid point Kimberlin and something to consider i.e. paid email.

Re: Sudden Increase in Spam

Mamyrie09 — Thu, 22 May 2025 10:12:15 GMT

LOL! I hear you Bluemoon1. I could resell the prizes and pay for ('proper') email - as suggested by Kimberlin.

Re: Sudden Increase in Spam

Anonymous — Sat, 07 Jun 2025 12:43:14 GMT

@Mamyrie09 I have noticed that the level of spam being received since the BT Email problem earlier this week has dropped to Zero. Seems odd that they have suddenly stopped. Unless BT Have done something their end.

Hope I haven't spoken too early. 🤞

Re: Sudden Increase in Spam

Andy_N — Sat, 07 Jun 2025 13:36:30 GMT

@Anonymouswrote:
@Mamyrie09 I have noticed that the level of spam being received since the BT Email problem earlier this week has dropped to Zero. Seems odd that they have suddenly stopped. Unless BT Have done something their end.
Hope I haven't spoken too early. 🤞

You didn't say whether they were simply appearing in your spam folder. If not, then they could now well be ending up there. Spam filters do catch up until the next set of spammers are able to get their junk through. It'll always be a catchup excercise.

Sometimes spammers do simply give up their spam runs and restart at a future date with a new set of "items".

Re: Sudden Increase in Spam

Anonymous — Sat, 07 Jun 2025 15:03:34 GMT

@Andy_N Yes they were in my spam folder some days 20 some days more. But now they are not appearing in Spam folder or anywhere else now.

Re: Sudden Increase in Spam

Mamyrie09 — Sat, 07 Jun 2025 15:13:07 GMT

Thanks for your response.

Unfortunately the volume still persists at my end.

Kind regards

Monica

Re: Sudden Increase in Spam

Kimberlin — Sat, 07 Jun 2025 15:14:08 GMT

Of course the amount of spam one gets can depend entirely on which email provider one uses. If people choose to use a free email provider, then they of course also should be aware that the provider may not necessarily be up to the job of ensuring a 'spam free' experience. Whilst that might seem unattainable to some, it is actually quite achievable without having to sit down and set up various ways of blocking and filtering. That is of course where paid subcription email comes into it's own, they get paid to stop carp coming through and provide a great ad free service.

Whether one chooses to accept it or not, take a good look through this Community forum and read the multiple threads about BT email and make up your own mind about whether the service is acceptable. Maybe it is for a 'free' offering. I'll stick to my paid subcription spam free 99.9 percent of the time email service.

Re: Sudden Increase in Spam

Anonymous — Sun, 08 Jun 2025 17:07:11 GMT

@Mamyrie09 I knew it wouldn't last, 12 spam email today... One from "BT" saying my email account has been closed, if it's been closed why are they sending me a email😁. No I don't pay so if they want to close it crack on then.

Re: Sudden Increase in Spam

Kimberlin — Sun, 08 Jun 2025 17:16:58 GMT

Stop torturing yourself and get a proper email account 🤣

For the price of 4 pints and a kebab on a Saturday night, you can get spam free, ad free secure email without the hassle.

Re: Sudden Increase in Spam

Mamyrie09 — Sun, 08 Jun 2025 18:16:36 GMT

LOL! Makes sense. It's just the pollarva of changing everything.

I shall be exploring what's out there, in terms of service providers.

Kind regards

Monica

Re: Sudden Increase in Spam

Anonymous — Sun, 08 Jun 2025 21:01:54 GMT

@Kimberlin is that. £ 30 a year then ( 4x6 pints 6£. Kebab).or every month.

I haven't got long to go on my BT account so I will look at it when I change broadband supplier.