This topic

Strange things happening

enfield250 — Sat, 24 May 2025 14:26:27 GMT

Hello!

I'm having problems with BT email, I sent out an email on Thursday evening to a group. of 12 people.

10 of the group have replies that I have received, but two of the replies were received by others in the group but not by me. Added to this I spoke to someone today about an order I had sent, he posted it yesterday and sent me a confirming email. I have never received the email, I have checked my spam box and nothing. Then again I have had a couple of people telling me they have received emails from me , about photographs. I have not sent these, My email was hi-jacked a couple of weeks ago, but that was all sorted. I have checked the settings, there is no strange address and no auto-forwarding set. Quite a puzzle?

Re: Strange things happening

gg30340 — Sat, 24 May 2025 16:55:32 GMT

When your email account was hacked the hackers will have harvested your contacts details and may now be sending them emails from an account that they have spoofed to appear as though it is from you.

Your contacts should be very wary of any emails purporting to be from you.

This will be a pain to do and take some time but I would suggest you stop using the hacked email address and set up a new one and once that has been done tell all your contacts to delete any emails received from the hacked account.

Re: Strange things happening

enfield250 — Sun, 25 May 2025 12:11:35 GMT

Hello!

I have told all my contacts to ignore the spurious messages, what is more concerning is not receiving emails, especially when I know they have been sent.

Re: Strange things happening

gg30340 — Sun, 25 May 2025 12:20:40 GMT

Did you check that there are no rules set up?

Check your Blocked Senders list for blocked addresses and domains.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Scroll down the list until you find any you want to unblock and select them. Click on the small "Trash" symbol at the right hand side. It will only delete the email address or domain from the blocked senders list not your contacts list.

Re: Strange things happening

enfield250 — Mon, 26 May 2025 06:42:51 GMT

Than you, for the information, I have checked my block senders list and the addresses are not in it. Anything else I should check, please.

Re: Strange things happening

gg30340 — Mon, 26 May 2025 08:15:27 GMT

Did you check there are no Rules set up.

Did the senders of the emails that have gone missing send using Reply To to an email you sent or was it a fresh new email they were sending?

Re: Strange things happening

enfield250 — Mon, 26 May 2025 08:20:42 GMT

Just checked no rules set up, no blocked senders in the list. No auto-forwarding, no auto-answer.

Where now?????

Re: Strange things happening

gg30340 — Mon, 26 May 2025 10:26:40 GMT

You have not answered my last message.

Re: Strange things happening

enfield250 — Mon, 26 May 2025 15:39:49 GMT

They would have been sent reply all.

Re: Strange things happening

gg30340 — Mon, 26 May 2025 17:01:27 GMT

Ask the senders whose email did not get through to send you a fresh new email to see if that gets through. This will rule in or out that there is a problem specific to their address being blocked by BT.

What email domain are they using?

Re: Strange things happening

enfield250 — Mon, 26 May 2025 17:31:20 GMT

I shall ask them to send me another email, I'm using btinternet.com

Re: Strange things happening

gg30340 — Mon, 26 May 2025 18:08:46 GMT

I gathered that because you were posting on this forum that would be your domain.

It was the domain of those who could not get through to you that I was asking for so if you could post that when you know.

It will no doubt be in your contacts list per chance they can't send an email to you.

Re: Strange things happening

enfield250 — Tue, 27 May 2025 06:17:00 GMT

I have asked the ones that sent the emails I didn't receive to reply to me, the one sent on Friday I have now recieved, but the other still hasn't replied. The one I have got uses his own domain aceitsportswear.co.uk, the one I haven't had a reply from uses btinternet.com.

Cheers,

Re: Strange things happening

enfield250 — Tue, 27 May 2025 07:53:37 GMT

I have now had an email from both parties, so all seems ok.

Thanks for your help,