This topic

How to gift sub email addresses that are not listed in main account

PeteHr — Sat, 24 May 2025 12:58:09 GMT

Hi I have several sub-account email addresses under my main account. Some of them were created for family members several years ago and are still in use. I've gifted some of them to the relevant family members, but the remaining ones I want to gift are not listed as being active (despite still being used all the time) and as such I can't gift them. I can't see these email addresses anywhere !

Any ideas why some of these email addresses are missing from my active list and as such how I can gift them ?

Many thanks in advance,

Peter

Re: How to gift sub email addresses that are not listed in main account

Peter_W — Sun, 25 May 2025 07:13:10 GMT

Good morning @PeteHr.

Thanks for reaching out to us here on the BT Community!
Just to double check, are you still a BT customer for your broadband, or have you recently switched to another provider?
Customers get up to 11 email addresses with standard mail, but if you switch and don't opt for a premium subscription, it's only the one you're able to access.

Peter

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Sun, 25 May 2025 11:32:42 GMT

Hi, thanks for your reply !
Yes I am still using BT Broadband so have their standard mail...

Re: How to gift sub email addresses that are not listed in main account

Peter_W — Sun, 25 May 2025 13:49:52 GMT

Thanks @PeteHr, if you go into My BT and select 'Manage Email', is it giving you all of the relevant options here?

We also have a help page with more details about managing the email addresses set up on your account here:

Creating BT Email addresses? | BT Help

Peter

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Sun, 25 May 2025 14:34:14 GMT

Hi, yes I can see all the relevent options, including the addresses I have already gifted. I just can't see the actual email addresses I want to gift (but they are working just fine).
I've not seen anything in the BT Help pages that is relevent.....

Thanks again !

Re: How to gift sub email addresses that are not listed in main account

Peter_W — Sun, 25 May 2025 15:12:23 GMT

Cheers @PeteHr, so are these addresses that you've already created and want to gift to new people, or do you have some of your 11 left to gift?

You should just be able to select the option to send an activation email to the recipient so they can set this up within 30 days.
Peter

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Sun, 25 May 2025 16:03:19 GMT

Hi, the email addresses in question were created a long time ago, probably more than 10 years, and are still in regular use by the family members I created them for. I do have some of my 11 left but creating new ones and gifting them won't help as that would entail changing their email address everywhere....

With hindsight I should never have created them like this, and got them to create addresses with MS or google or whatever.

But at least if I can gift them, then they will have full control over them rather than them being tied to my account.
Thanks !, Peter

Re: How to gift sub email addresses that are not listed in main account

gg30340 — Sun, 25 May 2025 16:28:15 GMT

I presume you have checked in your MyBT > Your Products > Email,manage and they are not showing there?

Are the accounts that you have gifted showing there and are they showing as gifted?

Have you at anytime since setting up all the email accounts changed your BTID?

How many email addresses does your MyBT show in terms of numbers show as being used?

How many show as gifted and how many show as yours?

For information although you gift an account and you no longer manage it, it is still "tied" to your account counting as one of your eleven and can be deleted by you and should you leave BT it will be downgraded to a BTMail Basic account.

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Sun, 25 May 2025 18:31:07 GMT

Thanks for the reply. Please see my answers inline....

>>I presume you have checked in your MyBT > Your Products > Email,manage and they are not showing there?

Yes, thats the exact problem

>>Are the accounts that you have gifted showing there and are they showing as gifted?

Yes

>>Have you at anytime since setting up all the email accounts changed your BTID?

No. However, I did leave BT for a few years a long time ago but during that period I paid for Premium Mail. I think the addresses in question may have been created before this period of absense but it was so long ago I can't be sure. Could this be relevent ?

>>How many email addresses does your MyBT show in terms of numbers show as being used?

It shows I have used 6 of my 11 email addresses.

>>How many show as gifted and how many show as yours?

It shows 2 as gifted (which is correct) and 4 in the active list (which is incorrect as the addresses in question are not listed, so the active list should be 6)

>> For information although you gift an account and you no longer manage it, it is still "tied" to your >>account counting as one of your eleven and can be deleted by you and should you leave BT it will be downgraded >>to a BTMail Basic account.

Yes I understand that

Thanks for the help !

Peter

Re: How to gift sub email addresses that are not listed in main account

gg30340 — Sun, 25 May 2025 19:48:34 GMT

I suspect that the missing accounts have become detached from your BT Broaband account at some point when you left BT and later rejoined.

I think that you will nèed to contact the BT email team on 0330.1234.150 and explain to them what has happend.

They should be able to "re attach" them to the BT Broadband account that you now have.

It should be a simple process but let the users of the accounts know what is happening and suggest that they backup or print any important emails per chance something goes wrong when BT start tinkering with their account.

Re: How to gift sub email addresses that are not listed in main account

gg30340 — Sun, 25 May 2025 19:53:14 GMT

Before doing the above you could try moving the email addresses to your BT Broadband account.

It might work although I suspect it will just throw a wobbly.

See link.

https://www.bt.com/help/email/fix-a-problem/problems-with-email/can-i-move-my-bt-email-address-to-another-account-

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Sun, 25 May 2025 20:30:19 GMT

Thanks for the help ! I'll try to move the addresses and if that fails call BT...

I'll report back here with the outcome.

Peter

Re: How to gift sub email addresses that are not listed in main account

PeteHr — Mon, 26 May 2025 12:12:47 GMT

I tried importing one of the email address to my account and the import worked, and I could now see said address in my active list.

But, in the options there was no option to give the address away (i.e. gift it). However, there was an option "Add to BT ID" which I did. After this the option to give the address away was there which was successful !

So thanks again for the help and suggesions !!

Re: How to gift sub email addresses that are not listed in main account

gg30340 — Mon, 26 May 2025 12:43:19 GMT

It must have become detached as I thought.

The wobbly which I thought it might throw up was that the system would already have it recorded against your BTID but obviously that was not the case.

Glad to hear it worked.

Re: How to gift sub email addresses that are not listed in main account

jonathanr — Fri, 30 May 2025 09:19:10 GMT

Is Manage Email possible in the My BT app? I can't find it.

Re: How to gift sub email addresses that are not listed in main account

gg30340 — Fri, 30 May 2025 20:41:45 GMT

@jonathanr wrote:
Is Manage Email possible in the My BT app? I can't find it.

No.