This topic

email security

Lynne4 — Tue, 27 May 2025 05:39:54 GMT

I had a notice to say my email account was suspended because of a security breach. I spent two hours on 26/5 texting with the 'new interactive service' and pointed out that there is an unknown (to me) contact email address showing up as my details. I was given a complaint number. When I tested it this morning I see the unknown contact email address is still appearing. Why is this not removed?

Re: email security

Christopher_G — Tue, 27 May 2025 09:55:36 GMT

Hi @Lynne4

That sounds very unusual. I think the best thing to do in this case is to call and speak to our Email Team, so they can look into it further and make sure everything is showing correctly on your account.

Please keep us updated with what happens.

Chris

Re: email security

Lynne4 — Tue, 27 May 2025 14:35:02 GMT

Thank you for this. Spoke to email team - all well so far!

Re: email security

Christopher_G — Tue, 27 May 2025 14:54:18 GMT

Great stuff, @Lynne4

Thanks for coming back. Fingers crossed it's sorted. 🙂

Chris