This topic

Email Notification Delays/Non-Receipt

Mamyrie09 — Tue, 20 May 2025 12:24:01 GMT

There has been an ongoing problem with @btinternet.com user emails experiencing delays/non-receipt of notifications from external/third party platforms. My experience is with Photocrowd.com who report email notification issues with BT. The problem has been ongoing for 4+ weeks with no fix in sight from BT. Is anyone else affected by this problem please?

Re: Email Notification Delays/Non-Receipt

Leanne_T — Wed, 21 May 2025 07:43:30 GMT

Hi there @Mamyrie09

Thanks for coming back to the community.

If you contact the company you're not receiving the emails from they can get this reported to us through the relevant team to get this investigated and resolved.

Thanks very much.

Leanne.

Re: Email Notification Delays/Non-Receipt

Mamyrie09 — Wed, 21 May 2025 13:17:54 GMT

Many thanks for your response Leanne.

Photocrowd have been badgering BT for 4+ weeks.

All users with @btinternet.com emails are affected.

Kind regards

Monica.

Re: Email Notification Delays/Non-Receipt

Leanne_T — Thu, 29 May 2025 08:10:07 GMT

Hi there @Mamyrie09

I have checked with the relevant team and they have not received any emails from Photocrowd, if this is still happening, could you please get back in touch and ask them to send an email and the team will get this looked into 🙂

Leanne.

Re: Email Notification Delays/Non-Receipt

Mamyrie09 — Thu, 29 May 2025 10:09:44 GMT

Thank you for following up this issue Leanne!

Kind regards

Monica Myrie

Re: Email Notification Delays/Non-Receipt

Leanne_T — Thu, 29 May 2025 10:20:20 GMT

No problem @Mamyrie09

Let me know how you get on and if you need any further help 🙂

Leanne.