This topic

Can't connect from mail app

jonathanr — Fri, 30 May 2025 08:50:48 GMT

I can't connect from the mail app on several devices. Other mail services are ok (Gmail etc) and BT mail via the browser is ok. Is this a general problem today?

Re: Can't connect from mail app

licquorice — Fri, 30 May 2025 10:28:56 GMT

Try a different app such as Blue Mail. BT mail app is dire in any case.

Re: Can't connect from mail app

jonathanr — Fri, 30 May 2025 12:01:19 GMT

I'm using Edison which has been rock solid and is fine for Gmail. I think it's the connection to BT which is failing.

Re: Can't connect from mail app

licquorice — Fri, 30 May 2025 12:17:48 GMT

Are you either a BT broadband customer or paying for Premium Mail, if neither your account will have been downgraded to Basic Mail which is only accessible via webmail.

Re: Can't connect from mail app

jonathanr — Fri, 30 May 2025 12:38:37 GMT

I'm a broadband customer via EE.

Re: Can't connect from mail app

licquorice — Fri, 30 May 2025 13:58:23 GMT

Is the problem with both WiFi and 4G?

Re: Can't connect from mail app

jonathanr — Fri, 30 May 2025 14:00:52 GMT

It was both... But it's suddenly come back to life (though my wife's phone hasn't). Someone at BT switched the box back on perhaps.

Thanks for your help.