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My Username has Account Holder status but I can't create BTID my email is listed as "Recovery" email

Barnjet — Tue, 10 Jun 2025 16:54:07 GMT

Hi, I currently login to MyBT by using a Username and password. I also have other email addresses associated with my BT account, and it all desperately needs rationalising. For example, when I try to update my account, I am prompted to "Please Upgrade your Profile" by choosing an email address. This, I understand will give me a BTID. Please see screenshot

However, when I choose my regular bt address, I get a dialogue box which prevents me using it.

Obviously, for security reasons, I can't post details, so please could someone get back to me via a PM and help me resolve this issue.

Thanks in advance.

Barnjet

Re: My Username has Account Holder status but I can't create BTID my email is listed as "Recove

imjolly — Tue, 10 Jun 2025 16:58:30 GMT

This is a customer help customer forum and your post does not go to BT. The forum mods do not have account access so you need to phone CS 03301234150 for help

Re: My Username has Account Holder status but I can't create BTID my email is listed as "Recove

Barnjet — Wed, 11 Jun 2025 07:30:18 GMT

Ok, thanks for that advice. I worry that trying to explain this on the telephone could be difficult.......