https://community.bt.com/t5/General-email-queries/Basic-email/m-p/2436408#M120406 <P>BTMail Basic is only available if you had a BTMail email account prior to 2022 and are leaving BT Broadband in which case your BTMail account will be automatically "downgraded" to BTMail Basic.</P> <P>If you are a BT Premium email customer, if you no longer want a BT Premium email account, when you leave BT Premium email your account will be downgraded to BTMail Basic.</P> <P>It is not available to new customers to BT Broadband.&nbsp;</P> <P>If you are moving from BT Broadband to EE Broadband your BTMail account will be retained as a Standard email account and managed through your MyBT with your BTID and Password.</P> <P>See message one in this link</P> <P><A href="https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-New-EE/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge" target="_blank" rel="noopener">https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-New-EE/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge</A>.</P> <P>See link</P> <P><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> <P>&nbsp;</P> Thu, 19 Jun 2025 19:12:13 GMT gg30340 2025-06-19T19:12:13Z https://community.bt.com/t5/General-email-queries/Basic-email/m-p/2436406#M120404 <P>What number do i ring to request basic email setup? I presume it is still free for the basic option.</P> Thu, 19 Jun 2025 18:56:54 GMT https://community.bt.com/t5/General-email-queries/Basic-email/m-p/2436406#M120404 Dungiven 2025-06-19T18:56:54Z https://community.bt.com/t5/General-email-queries/Basic-email/m-p/2436408#M120406 <P>BTMail Basic is only available if you had a BTMail email account prior to 2022 and are leaving BT Broadband in which case your BTMail account will be automatically "downgraded" to BTMail Basic.</P> <P>If you are a BT Premium email customer, if you no longer want a BT Premium email account, when you leave BT Premium email your account will be downgraded to BTMail Basic.</P> <P>It is not available to new customers to BT Broadband.&nbsp;</P> <P>If you are moving from BT Broadband to EE Broadband your BTMail account will be retained as a Standard email account and managed through your MyBT with your BTID and Password.</P> <P>See message one in this link</P> <P><A href="https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-New-EE/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge" target="_blank" rel="noopener">https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-New-EE/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge</A>.</P> <P>See link</P> <P><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> <P>&nbsp;</P> Thu, 19 Jun 2025 19:12:13 GMT https://community.bt.com/t5/General-email-queries/Basic-email/m-p/2436408#M120406 gg30340 2025-06-19T19:12:13Z