This topic

Email text not wrapping

AlanRowland — Tue, 19 Nov 2024 11:02:30 GMT

I have noticed that some of the emails I receive, the text does not wrap but jut continues way off to the right of the email.

I assume this is a problem with the sender, but is there any way I can make it wrap?

Re: Email text not wrapping

Katie_B — Tue, 19 Nov 2024 14:17:19 GMT

Hi @AlanRowland.

So we can get this looked into please could you provide more detail.

I have sent you a private message.

Thanks,

Katie

Re: Email text not wrapping

gg30340 — Tue, 19 Nov 2024 14:38:02 GMT

Are you sing Rich Text or Plain Text in your email account?

If you are not sure you should log onto your email account and go to the settings by clicking on your username at the top right.

Once there click on "Mail" in the left hand column then check that the box beside "Compose Messages in Rich Text" is selected. If it is not selected tick the box then save and recheck the email to see if that has helped.

If it already selected it may be that the person sending you the email is using Plain Text and is not being formatted because you are using Rich Text. To check if that is the case untick the box and click save then open the email to see if that helps.

Re: Email text not wrapping

AlanRowland — Sun, 24 Nov 2024 08:12:17 GMT

I wonder if you came up with a solution

Re: Email text not wrapping

Carlusha — Sun, 24 Nov 2024 09:53:48 GMT

@AlanRowlandwrote:
I wonder if you came up with a solution

Re-read the three previous posts!

Re: Email text not wrapping

MrMole — Mon, 16 Dec 2024 14:31:42 GMT

Dear gg30340, I have this problem too and I don't understand your solution. The switch between Rich and Plain text is in "Compose", not in "Read", i.e. it is about sending, not receiving . I often get emails, in particular from people using i-phones, where the text does not wrap and is 3-screens wide. Is there a way to get BT email to make text in received emails conform to my screen size? I have just loaded a received email that is all-text and is 3-screens wide, gone into "compose" and switched back and forth between "Rich Text" and "Plain Text", and that makes no difference to how my received emails appear. I can find no menu with a switch when I am reading my received emails. The place I would have expected to find it is in the "View" menu. It might be called "Fit to screen width", or similar, akin to "Fit to Page Width" in a print menu.

Re: Email text not wrapping

AlanRowland — Mon, 16 Dec 2024 16:01:41 GMT

Mr Mole

Exactly - that is the problem. Had another mail like it today. The line goes on and on.

We need a "Wrap text" option.

Thanks for your comment.

Regards

Alan

Re: Email text not wrapping

gg30340 — Mon, 16 Dec 2024 18:39:41 GMT

There is no "wrap text" option that you can change.

Webmail should change automatically to the fit the size of screen that you are using.

Does the problem happen with all emails or only ones from the same sender(s)?

If the same sender is it will all emails received from that sender(s)?

Have you reported the isue to the sender to see if others have reported similar problems to the sender?

Have you checked the zoom setting on your browser in case it is not correct for the size of screen you are using?

Have you tried a different browser to see if it is a browser issue\setting?

How are you viewing the email. Is it with a single click opening the email or a double click in a new page?

Re: Email text not wrapping

MrMole — Mon, 16 Dec 2024 21:03:38 GMT

Hi gg30340,

I have a 32" monitor ste to a screen res of 1920 x 1080 pixels.

It happens in MS Edge and in Firefox. It happens to most emails from some senders.

I open an email with a single click on it in my in-box.

Both my browsers display other web pages normally, i.e. matching my available screen width, so I don't think it is a browser settings issue.

I also get a lot of marketing emails from retailers which have quite a lot of complex screen content / graphics / images and they all respect the boundaries of my visible screen, adjust their wrapping if i open a side-bar, etc.

The issue seems to be with plain text.

I hope that helps your consideration of the issue.

Re: Email text not wrapping

gg30340 — Tue, 17 Dec 2024 00:10:54 GMT

@MrMole

Having carried out a few tests it would appear that the issue is because the sending emails are in Plain Text rather than Rich Text and the BTMail system is not adjusting the plain formatting as it should.

If you want to test and confirm this you could try and have the senders change their email formatting to Rich Text.

Meanwhile I will advise the moderators of the issue so that they can make the email team aware of the problem however I doubt anything will be done to fix it.

Re: Email text not wrapping

AlanRowland — Tue, 17 Dec 2024 08:05:19 GMT

Thank you for identifying the possible cause.

It's a pity that it is not going to be addressed though.

Re: Email text not wrapping

gg30340 — Tue, 17 Dec 2024 08:43:25 GMT

I didn't say it won't be addressed. I said I doubt it will be which means it is possible they will.

Re: Email text not wrapping

ian-warks — Sun, 06 Apr 2025 12:41:49 GMT

Blaming the sender for sending plain text is not an answer -

1) we can not always control what people send.

2) I have an email that does not wrap in BT webmail, but is shown find when viewed in Googlemail - the receiving app/viewer CAN cope if it wants to. Gmail also adds ">" symbols in the viewer to show line breaks.

Please bump the priority for solving this - I am posting after looking at this for a vulnerable older person, who relies on email a lot, but who gets confused when things like this let them down.

Regards, Ian

Re: Email text not wrapping

gg30340 — Sun, 06 Apr 2025 12:55:03 GMT

@ian-warks

Nobody gave an answer and the sender of the email is not being "blamed for sending plain text".

Re read message 10 and in particular the following "Having carried out a few tests it would appear that the issue is because the sending emails are in Plain Text rather than Rich Text and the BTMail system is not adjusting the plain formatting as it should."

I then said "If you want to test and confirm this you could try and have the senders change their email formatting to Rich Text."

As I said, at no point was I blaming the sender and I also said "Meanwhile I will advise the moderators of the issue so that they can make the email team aware of the problem however I doubt anything will be done to fix it". Which I did and they haven't.

Re: Email text not wrapping

AlanRowland — Sun, 06 Apr 2025 13:08:04 GMT

Thank you for your continued interest in this.

I believe you are correct, more and more correspondents are using plain text and cause increasing frustration because it doesn't wrap. I may have to use a different mail client.

Regards

Alan

Re: Email text not wrapping

MrMole — Mon, 07 Apr 2025 07:21:09 GMT

It's a pity an organisation the size of BT can't make email work properly, and is so disinterested in its customers it does not bother to fix known issues.

Re: Email text not wrapping

SteveB21 — Wed, 25 Jun 2025 15:20:56 GMT

I have been following this thread because I have the same problem with received emails. If anyone is being bothered to try to fix it, they are not having much success. In fact it is getting worse. It used to be that each paragraph would be formatted as a single long line. Now I am getting emails in which the entire content is one super long line.

Fix it, please!

Re: Email text not wrapping

AlanRowland — Wed, 25 Jun 2025 17:44:29 GMT

Text does not wrap when sent in a particular format. It can be beyond the wit of BT engineers to check for this type of message filter and amend it. Makes you wonder why you bother paying so much for this "service"!