This topic

Creating a new email address

jimbo11 — Mon, 30 Jun 2025 14:00:40 GMT

I followed the guidance on the website and it took me round in circles, I want to create new email addresses

Re: Creating a new email address

licquorice — Mon, 30 Jun 2025 14:04:42 GMT

I strongly suggest you create either a Gmail or Outlook address rather than an address tied to an ISP.

Re: Creating a new email address

gg30340 — Mon, 30 Jun 2025 14:41:38 GMT

Do you already have a BTMail email address?

If you do not, since 2022 BT no longer supply email accounts to new customers or to people who were BT Broadband customer prior to 2022 and had not set up any email address prior to that date.

Re: Creating a new email address

jimbo11 — Mon, 30 Jun 2025 15:35:53 GMT

Yea I been a BT customer from long before 2022 , a lot of yers in fact

Re: Creating a new email address

gg30340 — Mon, 30 Jun 2025 15:39:21 GMT

Is that Yes you have a current BTMail address or just Yes you are a BT Broadband customer?

Re: Creating a new email address

jimbo11 — Mon, 30 Jun 2025 15:45:59 GMT

Yes to both questions

jimbo11

Re: Creating a new email address

gg30340 — Mon, 30 Jun 2025 15:55:15 GMT

When you log onto your MyBT and go to Your Products then Email Manage does it show your email account and what "Account Type" you have ? It should be "Standard".

Does it show how many of your 11 email addresses you have used?

Does it show a box "Create New Email address"?

If it does what happens when you click on it?

Re: Creating a new email address

jimbo11 — Mon, 30 Jun 2025 16:29:02 GMT

It takes me to the page Creating BT Email Addresses?

Re: Creating a new email address

jimbo11 — Mon, 30 Jun 2025 16:30:20 GMT

It says 2 email accounts

I don’t see the question Account type

Re: Creating a new email address

gg30340 — Mon, 30 Jun 2025 16:37:14 GMT

@jimbo11 wrote:

I don’t see the question Account type

It is at the top of the page

Re: Creating a new email address

jimbo11 — Mon, 30 Jun 2025 16:58:41 GMT

Thank you il try later