This topic

email

quaos1 — Wed, 16 Jul 2025 09:19:07 GMT

any one in the hastings area having bt email log-in issues?

Webmail not working - bmx_2008 code

Skycaroline — Wed, 16 Jul 2025 09:11:50 GMT

Please help! Trying to login to webmail on a macbook using Chrome. Getting the following message:

"Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again!

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser."

In this case my error code is bmx_2008

App seems to be working ok. What's happened to my webmail?

Re: Webmail not working - bmx_2008 code

shadders — Wed, 16 Jul 2025 09:13:15 GMT

Same here, on Linux using Firefox and getting the same error.

Re: Webmail not working - bmx_2008 code

JordanTA — Wed, 16 Jul 2025 09:24:29 GMT

Hi there, sorry you're getting this, we are aware and it is being looked at. As soon as there's a fix I'll drop a reply and let you know.

Re: email

MikeM14 — Wed, 16 Jul 2025 09:26:39 GMT

Hi,

I think there are problems in wider that just the Hastings area.

Re: email

LAK — Wed, 16 Jul 2025 09:26:55 GMT

I am having problems in Haslemere

Re: Webmail not working - bmx_2008 code

Hopewell — Wed, 16 Jul 2025 09:35:37 GMT

I have been getting the very same message & error code while trying to log-in on Firefox this morning. It is infuriating, as all was fine when I logged off late last night on the same computer. I desperately need to be able to use my email asap & would appreciate being informed of what is wrong & when it will be fixed.

Re: Webmail not working - bmx_2008 code

alistair94 — Wed, 16 Jul 2025 10:01:03 GMT

Getting the same issue here this morning

Re: Webmail not working - bmx_2008 code

jane63moore — Wed, 16 Jul 2025 10:01:16 GMT

Me too. App works but get the bmx error on webmail. The online support said wait time was less than 5 minutes... 45 minutes ago. Clearly all hands on deck. Would be nice if they could communicate to users ...

Re: Webmail not working - bmx_2008 code

JordanTA — Wed, 16 Jul 2025 10:09:23 GMT

Hi again, while we're still trying to fix the issue completely, it is now working for some users. Please give it another try (maybe clear cache and cookies if its still not working). I'll report back ASAP when I've been told its fixed.

Thanks

Re: Webmail not working - bmx_2008 code

Skycaroline — Wed, 16 Jul 2025 10:16:41 GMT

I've cleared all cache, cookies and browsing data as suggested. Still not working on Chrome or Safari :'(

Re: Webmail not working - bmx_2008 code

Skycaroline — Wed, 16 Jul 2025 10:32:04 GMT

Working again for me now! Phew. Please thank the teams for working to get us all back into our accounts. I hope others on here get sorted soon too.

BT email logon not working - 16.07.2025 [bmx_2008 error code per Chrome browser]

orbis37 — Wed, 16 Jul 2025 10:36:03 GMT

Looks like there is a major outage on BT email this morning per Downdetector [16.07.2025]

I am getting an error page with the Chrome browser code bmx_2008 trying to access BT email via desktop; mobile access seems to be unaffected at the moment.

Tried the BT helpdesk - as usual, about as helpful as a chocolate teapot - at least a 20 minutes wait to speak to advisor is I would like to hold. Don't know why I bothered.

Can't see any announcements from BT anywhere on the matter. Does anyone have any updates or ideas when BT are going to get it sorted?

BT email

Lyn53 — Wed, 16 Jul 2025 10:40:56 GMT

I had a bmx_2xxx error message and BT have advised their e-mail service could be down for upto 3 days!!

Re: BT email logon not working - 16.07.2025 [bmx_2008 error code per Chrome browser]

jane63moore — Wed, 16 Jul 2025 10:47:55 GMT

I did get to commun

icate with an adviser who indicated that no-one had told his team about it either and to try again in 4-24 hours (!). Said it was to do with maintenance overloading the server, but that sounded like a stock excuse. The issue, looking at the hiroglyphics in the search panel, is something to do with password recognition.

Re: BT email logon not working - 16.07.2025 [bmx_2008 error code per Chrome browser]

orbis37 — Wed, 16 Jul 2025 11:02:00 GMT

Thanks .

Why I am not surprised at that - a major BT email outage is flagging up on downdetector and BT doesn't even message its own email advisers to let them know. And I am paying £56 pcm for this "service" [I use the word advisedly]. One wonders who is running BT email this week - Donald Duck or Mickey Mouse.

I just tried texting the BT help desk and the text contact froze about 5 minutes - typical. Did they call me back? Don't be silly.

I suppose it is a case of wait and see when it clears. Anyone like to hazard a guess what the chances are that BT will offer me a discount on my monthly subscription for this loss of access. My guess is zero chance.

Re: email

quaos1 — Wed, 16 Jul 2025 11:06:19 GMT

all good now thanks

Re: email

quaos1 — Wed, 16 Jul 2025 11:07:11 GMT

ok now, thanks

Re: email

LAK — Wed, 16 Jul 2025 11:10:42 GMT

ok too for me