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Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

Riadh — Sat, 09 Aug 2025 19:08:37 GMT

My BT email started playing up yesterday with no access on my iPhone, iPad or laptop. It was resolved through a change of password yesterday but it stopped agin today. Upon speaking to a BT email agent I was told that the service no longer supported 3rd party software. It is only compatible with BT Mail App. And was told that If I wanted to carry on using Apple of Microsoft systems I had to upgrade my email to Premium and pay £7.50 a month. I

This is unacceptable and underhand in my view.

Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

imjolly — Sat, 09 Aug 2025 19:35:07 GMT

Ae you currently a BT broadband customer?

Re: Cannot access btinternet.com/email on my laptop but have access to mail on iPhone

gg30340 — Sat, 09 Aug 2025 19:54:01 GMT

What you were told by the BT Customer Service rep was not correct if you are a BT Broadband customer.

If you are no longer a BT Broadband customer or a BT Premium email account holder your BTMail email account may have been downgraded to a BTMail Basic account which can not be used with an email client or an email app such as those on mobile devices. It can only be used with a web browser.

See link

https://www.bt.com/help/email/bt-email-products