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Cant create additional email accounts

Lister1 — Sat, 16 Aug 2025 10:59:10 GMT

Hi,

I recently wanted to create a couple of new email accounts and created one no problem but now I just get the following

I have been trying for a week now but always get the same error, any work arounds/advice?

Thanks

Re: Cant create additional email accounts

gg30340 — Sat, 16 Aug 2025 18:44:58 GMT

How many BT email addresses do you have linked to your BT Broadband account?

Are they all showing in your "Email, Manage" section of your MyBT?

Does the new one you set up work i.e can it send and receive emails?

Did you follow the procedure as per the following link?

Creating BT Email addresses? | BT Help

Have you tried clearing your browser's history and cookies?

Re: Cant create additional email accounts

licquorice — Sat, 16 Aug 2025 19:04:57 GMT

I have no idea why anyone would want to create email addresses tied to an ISP.

Just create Gmail addresses.

Re: Cant create additional email accounts

Lister1 — Sat, 16 Aug 2025 19:34:38 GMT

The last one I set up works fine and I should have several spare addresses available.

Have also tried different browsers and cleared cookies etc.

Re: Cant create additional email accounts

Peter_W — Sun, 17 Aug 2025 12:22:32 GMT

Thanks for giving that a go @Lister1.

Just to be sure, how many addresses have you created so far?

Peter

Re: Cant create additional email accounts

Lister1 — Sun, 17 Aug 2025 15:54:02 GMT

I have 6 (says 11 allowed) and I have deleted a couple of unused ones in case that was the issue - no luck.

Re: Cant create additional email accounts

Leanne_T — Mon, 18 Aug 2025 07:47:57 GMT

Thanks for coming back to us @Lister1

We would need to get this looked into for you, if get in touch with our email tech guides, they can check the email account and see why you're unable to create new accounts and help you get this sorted.

Let us know how you get on 🙂

Leanne.