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Email log in screen keeps cycling - blank screen, log in screen, blank screen, ad infinitum

Maddog1 — Sun, 17 Aug 2025 08:33:00 GMT

I am unable to log in on my PC, phone app is ok.

The screen just keeps cycling - blank screen, log in screen, blank screen, ad infinitum.

Not a password problem!

Has there been a recent update?

Re: Email log in screen keeps cycling - blank screen, log in screen, blank screen, ad infinitum

gg30340 — Sun, 17 Aug 2025 09:16:50 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products.

If you are using a web browser try clearing your web browser's history and cookies.

When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

Re: Email log in screen keeps cycling - blank screen, log in screen, blank screen, ad infinitum

Maddog1 — Sun, 17 Aug 2025 09:32:59 GMT

Thanks, that sorted it.