This topic

Error Message when trying to send an email.

HMJ — Sun, 17 Aug 2025 15:10:16 GMT

I get the following error message when trying to send a simple non-controversial email.

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (6864C1EC04EE39A4)

Re: Error Message when trying to send an email.

Christopher_G — Tue, 19 Aug 2025 13:20:56 GMT

Hi @HMJ

Welcome to the community.

It seems that our spam filters may be recognising something in your emails that it thinks is spam. Could you try changing the subject of the email?

If you're using a VPN, could you try sending the email with it switched off please?

Chris

Re: Error Message when trying to send an email.

HMJ — Tue, 19 Aug 2025 15:16:57 GMT

Thanks Chris, I sent a message that literally said Test in the subject matter, but bizzarely the next day the problem had resolved itself. Thanks for replying though.

Re: Error Message when trying to send an email.

Christopher_G — Tue, 19 Aug 2025 15:21:07 GMT

OK, that's weird, @HMJ

Thanks for coming back to let us know, though. 🙂

Chris

Re: Error Message when trying to send an email.

Katie_B — Fri, 13 Feb 2026 17:20:21 GMT

Thanks for confirming @AnneP45.

I'd recommend getting in touch so this can be looked into further.

Please keep us updated here on the community.

Katie