This topic

Too many emails....

Tony1967 — Tue, 02 Sep 2025 17:45:29 GMT

My email account has stopped sending messages when using Outlook.

"sending - reported error (0x800CCC67) - the server responded 421 Too many messages (2.3.2.2) from 2.127.50.20"

Have tried on two computers, the second doesn't actually give me that error message but messages don't send.

Over 24 hours now so assumed if I had been put in email jail I would have been released by now.

It seems to work ok when I log in to BT via the internet.

Receiving messages is fine.

Re: Too many emails....

gg30340 — Tue, 02 Sep 2025 18:29:29 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

Re: Too many emails....

Tony1967 — Tue, 02 Sep 2025 19:00:44 GMT

Paying the £7.50 a month....

Re: Too many emails....

gg30340 — Tue, 02 Sep 2025 19:54:59 GMT

Just to confirm:-

Log onto your MyBT and go to "Your Products" then "Email Manage" and check at the top of the page what type of email you have. It should show Premium.

If it does show Premium there have been some reports on the forum that Outlook seems to be having problems with BTMail particularly on Windows 11.

To eliminate Outlook can you down load another email client such as Thunderbird and set it up as an IMAP account to see if that will send and receive.

Re: Too many emails....

Tony1967 — Tue, 02 Sep 2025 20:27:05 GMT

Checked and confirmed it shows Premium.

Downloaded Thunderbird (it was quick!) and tried to send a message but got similar issue

Sending of the message failed.
An error occurred while sending mail. The mail server responded: Too many messages (2.3.2.3) from 2.127.50.20. Please check the message and try again.

Re: Too many emails....

gg30340 — Thu, 04 Sep 2025 09:02:16 GMT

It could be a BTMail server issue. You could try turning off your BT hub for about 30 minutes and when you turn back on t will have been issued with anew IP address and connected to a different server.

If you have already done that or have tried using a different network such as at a friends and the problem is still there you will need to contact the BT Premium email team on 0808 100 6778 who should be able to help.

Re: Too many emails....

Peter_W — Thu, 04 Sep 2025 09:09:57 GMT

Hey @Tony1967.

Thanks for reaching out to us about this!

I'll get this flagged with our email team, but in the meantime there are just a few further things to double check.

Have you given the BT Email app a try to see if this gives the same issues?

I'd definitely recommend trying the reset that @gg30340 has mentioned here too.

Peter

Re: Too many emails....

Tony1967 — Sun, 07 Sep 2025 08:04:06 GMT

After a few days, I tried to send another message and it seemed to work. Using both Outlook and Thunderbird, so maybe I was in email jail.....

Re: Too many emails....

Leanne_T — Sun, 07 Sep 2025 09:55:10 GMT

Morning @Tony1967

Thanks for coming back to us and letting us know the emails are sending again for you.

Have a great day 🙂

Leanne.