This topic

Email notifications

gormsgast — Wed, 30 Jul 2025 15:10:34 GMT

Seeing notifications of emails, after opening and then deleting them, they still show on the app.

How do i clear it?

Re: Email notifications

Peter_W — Fri, 01 Aug 2025 13:13:29 GMT

Hey @gormsgast

Thanks for taking the time to flag this 😊

Where exactly are these stuck notifications showing, is it in the app itself, or in your phone's notification list?

Also whilst really simple, have you checked for updates or tried giving this a reinstall?

Peter

email

gormsgast — Sat, 06 Sep 2025 08:25:18 GMT

Hi, Anyone can tell me how/why email notifications on my android phone do not disappear after opening, reading and even deleting them?

Many thanks

Re: Email notifications

gormsgast — Sat, 06 Sep 2025 08:32:41 GMT

Sorry for the delay in responding.....the notification is on the home screen App of my phone.
Actually I have just reposted the problem
I have uninstelled/reinstalled the App multiple times, and can't find anything in the App setting that could be the problem.

Re: Email notifications

licquorice — Sat, 06 Sep 2025 08:37:16 GMT

Please don't confuse things by starting a new thread with the same problem.

Ditch the BT mail app and use a better one such as Blue Mail

Re: Email notifications

Leanne_T — Sat, 06 Sep 2025 14:41:05 GMT

Hi there @gormsgast

Thanks for coming back to us.

Which phone are you using?

If you go into your phone settings and select the BT Email app, could you try turning notifications off to see if you still have a notification showing after deleting the email?

Leanne 🙂