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What happens to my email if I leave BT?

Dorsetyahoo — Thu, 28 Aug 2025 19:40:21 GMT

Hello, I am thinking of moving to another provider when my contract ends in November but what will happen to my @btinternet.com email account ? Some relatives of mine moved to Talk Talk and their email continues as before and they are not paying anything.

Re: What happens to my email if I leave BT?

gg30340 — Thu, 28 Aug 2025 19:59:32 GMT

If you leave BT Broadband your BTMail email account will be downgraded to the free BTMail Basic which can only be used on a web browser and not email clients or email apps.

Your relatives email account will also be downgraded to BTMail Basic if it has not already been done.

See link

BT Email products | Types of BT Emails | BT Help

Re: What happens to my email if I leave BT?

Dorsetyahoo — Thu, 28 Aug 2025 22:08:06 GMT

Is this also the case if I move to EE ?

Re: What happens to my email if I leave BT?

gg30340 — Thu, 28 Aug 2025 23:08:17 GMT

If you "migrate" to EE you will be able to maintain your BTMail as a Standard email account as it is now with no fee.

See the following link. It is a few years old but it is still relevant,

What happens to my BT Email if I move from BT to N... - BT Community

Re: What happens to my email if I leave BT?

Dorsetyahoo — Sat, 06 Sep 2025 09:45:26 GMT

Is it the same with Plusnet? I believe that this is just another BT brand.

Re: What happens to my email if I leave BT?

gg30340 — Sat, 06 Sep 2025 14:00:31 GMT

No. It only applies if you move to EE.

If you move to Plusnet you will keep your email account but it will be downgraded to BTMail Basic which can only be used with a web browser and not with email clients or email app.

See link.

https://www.bt.com/help/email/bt-email-products