This topic

Email Problem

cityangel — Mon, 06 Oct 2025 14:17:32 GMT

Hiya

Hoping someone will be able to help me

When i send an email to an individual everything is fine but when i send it to a group of 6 friends it comes out as gobbility **bleep** for them so unreadable.

We have had our group email for over 5 years , same people, same emails, this only started 3 weeks ago, so i can only send emails to individuals now

This is on my lap top on bt web mail and on my phone using samsung email app

Help me please

Re: Email Problem

gg30340 — Mon, 06 Oct 2025 14:56:02 GMT

Are you adding the recipients email address one at a time to the email or have you set up a "Group" with their email addresses and are adding them as a Group?

As a test, if adding as a Group can you try adding them one at a time to the email.

Re: Email Problem

cityangel — Mon, 06 Oct 2025 15:10:00 GMT

Thanks for your quick reply.

I add them as a group that i have had saved for years, so will try your suggestion of adding them individually & see if that solves the situation

Re: Email Problem

cityangel — Sat, 11 Oct 2025 00:03:15 GMT

So I added them all individually and they received the email ok in a readable format.

Does that mean i need to delete the group & make another one up or just stick to adding them all individually every time?

Odd as ive been adding them as a group for the last 5 years with no problems until recently