This topic

Log in problems

landie57 — Thu, 09 Oct 2025 08:52:23 GMT

Unable to login this morning error says problem at BT end. Anyone else having similar issues

Re: Log in problems

Rancliffe37 — Thu, 09 Oct 2025 09:24:58 GMT

Yes, same thing here.

Re: Log in problems

mick60 — Thu, 09 Oct 2025 09:27:14 GMT

Yes me too Essex area

Re: Log in problems

Cliff — Thu, 09 Oct 2025 09:28:06 GMT

yes .same thing problem at bt end

Log in problems

Rancliffe37 — Thu, 09 Oct 2025 09:46:36 GMT

I've got back in again now but bizarrely I had to confirm I'm not a robot and tick squares in pictures of bikes.

Inability to log in

DCP — Thu, 09 Oct 2025 09:53:38 GMT

I am unable to log into my email and am getting an error message:

"Sorry, but we're having trouble signing you in.

We track these errors automatically, but if the problem persists feel free to contact us. In the meantime, please try again.

Correlation ID: af90bb5c-e963-49b9-9427-f4e74a4610bb

Timestamp: 2025-10-09 09:39:56Z

ConnectionTimeOut: An exception has occurred."

Does anybody know what this means?

Re: Log in problems

CanardNoir — Thu, 09 Oct 2025 10:09:34 GMT

This happens many more times than it should.

Security is one thing but what BT's systems seem to do is ensure that no one can ever log in sometimes. Very secure and very useless.

The BT app on my android phone is set for biometric log in but I'm pretty sure that next time I try to use it I'll have to go through the whole userID typing palaver again to be told that my password is wrong and that I'll have to wait 15 minutes before I can try again. After four attempts to exit this loop I usually give up and put up with whatever BT problem I was trying to solve. If I do manage to get passed their security then it makes me set a PIN (again) after which it never uses it.

Like you, I also sometimes get told there is a problem their end and that I should try later.

For a tech company they seem very bad at coding apps to allow their customers access to their accounts. Even Microsoft don't have this problem.

Re: Inability to log in

CanardNoir — Thu, 09 Oct 2025 10:11:42 GMT

It means that folk at BT don't know how to code apps or configure their technology.

This nonsense occurs several time each week.

Re: Log in problems

licquorice — Thu, 09 Oct 2025 10:38:49 GMT

Whereas using Blue Mail rather than the dire BT app on my Android mobile and Outlook2010 instead of the dire webmail on my laptop, I have absolutely zero problems.

Re: Log in problems

gg30340 — Thu, 09 Oct 2025 10:41:32 GMT

@CanardNoir

The BTMail app is in my opinion a very poor email app. You should try the free BlueMail email app for Android which I am sure you will find is a far superior app than the BTMail app.

EDIT: Post crossed with @licquorice .

I use Thunderbird on my laptop and PC and have had no issues with Bluemail or Thunderbird which I have been using for many years.

Re: Log in problems

landie57 — Thu, 09 Oct 2025 10:42:17 GMT

Reply from BT helpdesk.

Good morning! I'm Shovon, your guide from BT Home Tech Messaging. We apologize for the inconvenience, and we are aware of this issue as there is an outage in the Email/My BT and the BT server. Our backend Tech team is actively working to resolve the issue, which is expected to be fixed within the next 2 to 4 hours. In the meantime, you can try accessing our services using a different device, browser or BT email app. If the issue persists, please wait for 2 to 4 hours and try again periodically. Unfortunately, the outage has rendered our communication channels unavailable, preventing us from sending prior notifications. We appreciate your understanding and patience as we work to restore our services. However, for some customers it's working after resetting the password, so have you tried to reset the password and checked?

Re: Log in problems

CanardNoir — Thu, 09 Oct 2025 10:46:34 GMT

Very reassuring reply.

BT should be congratulated on their honesty with this issue.

Re: Log in problems

Naybother — Thu, 09 Oct 2025 14:29:52 GMT

Interesting you say Microsoft don't have this problem?

Would appear that this is actually a MS issue - https://www.theregister.com/2025/10/09/kubernetes_azure_outage/

A quick look at down detector site this morning shows that this had quite a wide impact, not just to BT.

Re: Log in problems

gg30340 — Thu, 09 Oct 2025 15:49:05 GMT

@Naybother

I suspect that you have misunderstood the messages posted. @CanardNoir was complaining about the BTMail app always having problems even in comparison to Microsoft.

In reply to that it was posted that Bluemail, Outlook and Thunderbird email apps do not have constant problems. It was not in relation to todays log on issues that some people were having however as it happens I never had any issues logging on to BTMail today using either Thunderbird or Microsoft Edge web browser.