This topic

Disappearing emails from inbox in one big hit!

JennyG1 — Mon, 06 Oct 2025 06:39:35 GMT

I primarily use my BT email on my iPhone and sitting in a theatre on 4th Sept before I switched my phone off I checked my email inbox only to see all my accumulated emails in my inbox disappear one by one in front of my eyes. On restarting my phone later they had all gone (only my folders and content were still present and my sent/trash/spam) Logging on to my laptop has not resolved the issue or found the missing emails. I have also had a new iPhone so set everything anew and no historical emails from my inbox reappeared or can be found anywhere. I am livid! Yes, I should have filed them but how can they just disappeared in that way.. what a service or rather what NOT a service!

Re: Disappearing emails from inbox in one big hit!

Leanne_T — Tue, 07 Oct 2025 09:24:43 GMT

Morning @JennyG1

Thanks for coming to the community.

Could I just check, were you using the iPhone at the time and could have deleted the emails by accident?

The Delete and recover emails in Mail on iPhone – Apple Support (UK) page has advice on recovering deleted emails, have you tried these steps?

Thanks.

Leanne.

Re: Disappearing emails from inbox in one big hit!

JennyG1 — Sat, 11 Oct 2025 09:01:15 GMT

Yes I was using IPhone and I have tried those steps - also been into iCloud account - no luck! I literally sat and watched them disappear from my screen at the time.. panic stricken and they have been totally unrecoverable. Not a great experience!

Re: Disappearing emails from inbox in one big hit!

Leanne_T — Mon, 13 Oct 2025 08:49:23 GMT

Thanks for coming back to us @JennyG1

I have asked the email team to take a look at this for you and will come back you once I have some further information 🙂

Leanne.

Re: Disappearing emails from inbox in one big hit!

JennyG1 — Mon, 13 Oct 2025 10:13:46 GMT

Thank you - much appreciated.

Re: Disappearing emails from inbox in one big hit!

Leanne_T — Mon, 13 Oct 2025 10:14:44 GMT

No problem at all @JennyG1

Speak to you soon 🙂

Leanne.

Re: Disappearing emails from inbox in one big hit!

Leanne_T — Tue, 14 Oct 2025 08:13:30 GMT

Morning @JennyG1

I've had a response from the team now and have dropped you a private message to help you further 🙂

Leanne.

Re: Disappearing emails from inbox in one big hit!

hmrdent — Tue, 21 Oct 2025 12:00:21 GMT

This has also just happened to me! On the iPhone, emails just disappeared in front of my eyes! Very concerning. Now I only have emails as far back as Sunday but nothing before.

Could you send me the solution too? Thank you,

Re: Disappearing emails from inbox in one big hit!

Linzi_H — Tue, 21 Oct 2025 14:53:43 GMT

Hi @hmrdent

I'll ask the email team to double check this for you, and I'll let you know once I have more information.

Linzi

Re: Disappearing emails from inbox in one big hit!

JennyG1 — Tue, 21 Oct 2025 18:23:34 GMT

This is not solved.. the solutions you have suggested have not located my lost emails. The deleted emails you supposedly returned to my trash are just the ones I have deleted after the original problem occurred so it still remains that hundreds of emails in my inbox disappeared in first of my eyes on the date previously stated and they have NOT been reinstated .

Re: Disappearing emails from inbox in one big hit!

gg30340 — Tue, 21 Oct 2025 19:08:53 GMT

For information, when this had previously been reported on the forum to have happened and the emails were not in the loser's BTMail account on webmail it meant they were no longer on the BTMail servers and could not be recovered.

When the BTMail email team became involved apparently all they could do was inform the email account holder what device triggered the email deletions.

As far as I remember, in all instances it was reported by the BTMail email team that it was the loser's Apple device that triggered the deletion and as stated they could not recover the deleted emails.

There was no information about how the deletion had taken place given on the forum.

Re: Disappearing emails from inbox in one big hit!

Leanne_T — Wed, 22 Oct 2025 14:26:12 GMT

Hi @JennyG1

I'm sorry these were not in the trash folder for you, the team have advised these were the only recoverable emails.

The team have completed the same steps for you @hmrdent and I've sent you a private message with some steps to follow.

Leanne.