This topic

Can't Send Emails

ron_h1957 — Thu, 16 Oct 2025 21:01:06 GMT

Hi, For the past couple of weeks, I haven't been able to send any EMails, even test messages to my own EMail Address with no content other than "test" as the subject and just "test" as the text of the EMail. I just get the "550-We're sorry, but we can't send your email. Either the subject matter, a link, or an attachment potentially contains
< 550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (68C798FD0321D20B)" message.

I don't "think" I've altered anything that might cause this to happen....but anything's possible!!

If anyone can help....please......

Re: Can't Send Emails

imjolly — Thu, 16 Oct 2025 21:12:17 GMT

Are you an existing BT broadband customer or do you pay for premium mail? If using app can you send email using web mail instead of app

Re: Can't Send Emails

ron_h1957 — Thu, 16 Oct 2025 22:26:11 GMT

Thanks for the reply. Yes I could use the Webmail but I've been using Outlook for the past 25 years and would rather find out what the problem is, fix it and carry on using Outlook.

Re: Can't Send Emails

licquorice — Fri, 17 Oct 2025 07:13:26 GMT

If you answered the question posed an answer might be forthcoming.

If you are no longer a BT broadband customer your email will have been downgraded to Basic Mail which can only be accessed via webmail.

Re: Can't Send Emails

ron_h1957 — Fri, 17 Oct 2025 07:39:26 GMT

Well....I never said I couldn't RECEIVE EMails on Outlook, so logically, by your argument, that must mean I'm STILL a BT Broadband customer.

Re: Can't Send Emails

licquorice — Fri, 17 Oct 2025 08:02:21 GMT

No, BT often just prevent sending via client but allow receiving.

You didn't say you could receive either.

Re: Can't Send Emails

imjolly — Fri, 17 Oct 2025 09:23:29 GMT

can you just answer the question - are you an exiting BT broadband customer? this will enable you to get answers to your problem

Re: Can't Send Emails

licquorice — Fri, 17 Oct 2025 11:24:30 GMT

Clearly isn't

Re: Can't Send Emails

ron_h1957 — Fri, 17 Oct 2025 20:50:32 GMT

Yes. I AM a current BT Broadband customer and have been since 1999 when it was a dial-up service.

I've never had any problems with any of the variants of Outlook, until a couple of weeks ago when it decided to stop sending. I can receive as normal and I tried sending myself a test email on the BT Web mail and that sent and was received as per normal.

Regards, Ron.

Re: Can't Send Emails

Christopher_G — Mon, 20 Oct 2025 07:26:22 GMT

Hi @ron_h1957

Welcome to the community.

If you give our Email technical support team a call, they'll be able to check everything from our side to try and help get this working for you.

Keep us posted on what happens please.

Chris

Re: Can't Send Emails

mattyjoyce71 — Mon, 20 Oct 2025 11:38:29 GMT

Just for reference I am unable to send either, from client (Mac mail) or web browser. Something is def not right as affects all our family's BT address

I am a BT BB customer

Any updates >?

Re: Can't Send Emails

mattyjoyce71 — Mon, 20 Oct 2025 11:46:19 GMT

It all seems to be working now, very strange. I did read there were a few Amazon AWS services down today so might be that

Anyway all working, thanks

Re: Can't Send Emails

ron_h1957 — Thu, 23 Oct 2025 19:31:19 GMT

Hi Chris,

Thanks for your suggestion!

I just got back home after a few days away and saw your reply. Got the phone number ready, to give them a ring in the morning, but thought I'd try sending myself an EMail. It seems to be working now. I sent two EMails, one with and one without an attachment...and they both went...no bother!! I've kept hold of the phone number, just in case....but for now...all seems okay!

Thanks, Ron.

Re: Can't Send Emails

Leanne_T — Fri, 24 Oct 2025 08:04:00 GMT

Morning @ron_h1957

Really glad this is now working for you and appreciate you coming back to the community to let us know.

Have a lovely weekend 🙂

Leanne.