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Verification email not received - spam folder empty

stuartdm — Tue, 14 Oct 2025 21:28:26 GMT

I am awaiting an important verification email and am not receiving it - the spam folder is completely empty. I do not know the email address that the email is being sent from so I cannot make it a safe address.

Re: Verification email not received - spam folder empty

Christopher_G — Thu, 16 Oct 2025 07:31:48 GMT

Hi @stuartdm

If you speak with our Email Support team, they'll be able to check everything from our side.

We also have some fantastically knowledgeable users here in the community, who may be able to offer some help.

Let us know how you get on, please.

Chris

Re: Verification email not received - spam folder empty

stuartdm — Fri, 17 Oct 2025 20:47:16 GMT

The support team couldn't find anything wrong with the account, despite looking at a number of things, and still nothing in the spam folder. So no further forward - I have contacted the help team of the app to see if the problem is from their end.

Re: Verification email not received - spam folder empty

Alex_H — Sat, 18 Oct 2025 09:59:39 GMT

@stuartdm Thanks for the update, I am sorry the issue is still ongoing. Hopefully the app team you speak to can let you know the e-mail address they use to send the verification to add it to your safe senders and see if that does resolve it.

Alex