cannot see premium email under "your products"

Paul_Do — Sun, 19 Oct 2025 09:58:51 GMT

I recently cancelled my BT Broadbrand servive and ordered premium email.

But it doesnt appear under "your products" in mybt.com.

When I go to "account info - manage email addresses" I get error message "Warning. Sorry, because of a technical error we're not able to continue at the moment. Please try again later."

How do I confirm my premium email has been properly set-up?

Re: cannot see premium email under "your products"

gg30340 — Sun, 19 Oct 2025 11:36:22 GMT

If you can stll send and receive using an email client or email app you will be on Premium but to check for sure call BT 0808 100 6778

This topic

cannot see premium email under "your products"

Re: cannot see premium email under "your products"