This topic

Unable to send email from iPhone

Jimbo_67 — Sun, 19 Oct 2025 15:47:15 GMT

I'm unable to send email from my iPhone.

Error message: NETWORK ERROR POSIX 96

Everything was perfect yesterday. Is this a fault on the BT side as Gmail and Apple email are fine?

Re: Unable to send email from iPhone

gg30340 — Sun, 19 Oct 2025 16:51:50 GMT

If you are not able to send emails on BTMail it is irrelevant that you can send emails using a different email service. They all use their own server settings and email servers.

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

Re: Unable to send email from iPhone

Jimbo_67 — Tue, 21 Oct 2025 12:14:53 GMT

It has nothing to do with BT or EE or migration to them. It turned out to be the security settings on my router which is a Three router. I dispensed with BT and EE some time ago. They are both exorbitant and BT own EE. All I have retained is email— and I have to pay for the privilege of that.

Re: Unable to send email from iPhone

gg30340 — Tue, 21 Oct 2025 12:48:54 GMT

Perhaps if you had mentioned that you were using your own router and that you were paying for your email account through a BT Premium email account an answer regarding that may have been forth coming. At least it is sorted now.