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Email not accepting

enfield250 — Wed, 22 Oct 2025 09:03:07 GMT

I'm getting a bit fed up now, I was hacked again last week and it was suggested I set up a new email address.

I've set up a new email address, but I keep getting told people can't send me emails BT are rejecting them and Outlook says "Sync issues This Computer only".

Anyone have an idea what is going on, please?

Re: Email not accepting

gg30340 — Wed, 22 Oct 2025 11:05:43 GMT

Have you checked that the email address actually works . ie send a test email to your self using webmail and NOT Outlook?

Have you checked that you have set it up correctly on Outlook using the correct settings and password?

The correct settings are here.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Email not accepting

enfield250 — Thu, 23 Oct 2025 05:45:06 GMT

I have checked all the settings, everything seems to be ok, if i send a test message it works, but not instantly. I'm still getting people saying my email address isn't working.

Re: Email not accepting

Kimberlin — Thu, 23 Oct 2025 06:27:38 GMT

@enfield250 I fully appreciate this might not be an acceptable or even convenient solution, but have you considered moving to a completely different email provider?

Re: Email not accepting

enfield250 — Thu, 23 Oct 2025 07:01:36 GMT

Kimberlin,
It's an idea, I do use gmail on my mobile and Blue Mail, as the BT mail app kept asking me to login.

Re: Email not accepting

gg30340 — Thu, 23 Oct 2025 07:20:55 GMT

Have also set the account up on your phone?

Remove the account from Outlook so that it is only being used on webmail.

Does your email work correctly when using a web browser?