This topic

Search facility on BT Email

Caileanmor — Fri, 26 Sep 2025 08:35:48 GMT

The "Search" facility (top LHS of screen) suddenly stopped working this morning. When I try and use it a dropdown box appears with "Skip to Main Content". Anybody else having this problem? It just happened as it was working earlier this morning.

Re: Search facility on BT Email

Michael_D — Tue, 30 Sep 2025 07:46:33 GMT

Hi @Caileanmor

Thanks for coming to the community.

Are you still seeing this in the search option today?

Is this happening in the BT email app or through the website?

Michael

Re: Search facility on BT Email

Ricardo66 — Thu, 23 Oct 2025 12:11:35 GMT

Not working for me, search box is there but as soon as I start typing it flicks onto a "skip to main content" box which is no help to me

Thanks

Re: Search facility on BT Email

Ricardo66 — Thu, 23 Oct 2025 12:17:49 GMT

BTW I use BT eMaim on my desktop PC

Re: Search facility on BT Email

gg30340 — Thu, 23 Oct 2025 14:20:10 GMT

Have you tried clearing the history and cookies from your web browser?

Have you tried a different browser to see if it is a browser problem.

Re: Search facility on BT Email

thedurk — Sun, 26 Oct 2025 12:34:20 GMT

I'm having the same problem intermittently. Generally access via my laptop. Have tried two browsers, same problem on both

Re: Search facility on BT Email

Debbie_G — Sun, 26 Oct 2025 15:40:02 GMT

Hi @thedurk.

Welcome to the community.

As you’ve already tried two browsers and experience this on both, it would be worth clearing your browser’s cache and cookies if you haven’t already done so. You could also try using Incognito/Private mode to see if the issue still happens, this can help rule out interference from any stored data.

If you have access to a tablet or mobile, it’s also worth trying the same steps there to check whether the issue appears on another device.

Debbie