This topic

Should I delete spam or leave it?

grahamm1 — Wed, 22 Oct 2025 08:51:29 GMT

If I mark an email as spam and it moves into the "Spam" folder, can I immediately delete it or does it need to remain in the "Spam" folder for a specific length of time for the spam filters to respond to it?

Re: Should I delete spam or leave it?

LEAT — Wed, 22 Oct 2025 09:22:30 GMT

I always delete spam but I think you can set up an option on your app to automatically delete ever XX amount of days...

Re: Should I delete spam or leave it?

grahamm1 — Sun, 26 Oct 2025 12:27:21 GMT

My question really relates to whether spam emails have to remain in my spam folder for the spam filters to recognise them as spam?

Or can they be moved to spam then immediately deleted?

Re: Should I delete spam or leave it?

Ali_A — Mon, 27 Oct 2025 09:19:56 GMT

Hi @grahamm1

Once you report an email as spam, the information is immediately sent to our servers. You can delete it straight away if you wish.
By default, email in the Spam folder is automatically deleted after a month anyway.

You can find out more at Using BT Mail's anti-spam features

Hope this helps!

Ali

Re: Should I delete spam or leave it?

grahamm1 — Mon, 27 Oct 2025 16:24:59 GMT

Many thanks.

Re: Should I delete spam or leave it?

Ali_A — Mon, 27 Oct 2025 16:26:17 GMT

You're welcome @grahamm1

Glad I could be of assistance.

Ali