This topic

Sub Folders missing

g_bullard — Mon, 03 Nov 2025 13:55:34 GMT

Hi I hope someone out there can help. I’ve recently been checking my folders and sub folders within my inbox and have discovered several have gone missing, I’m wondering if anyone else has experienced this and how they managed to retrieve them?

Re: Sub Folders missing

Peter_W — Tue, 04 Nov 2025 16:26:55 GMT

Hi @g_bullard.

Welcome to the BT Community!

Just to check first of all, how is it you're normally viewing your emails?

Is this via a dedicated app / client, or are you logging in directly to BT Webmail?

Peter

Re: Sub Folders missing

g_bullard — Tue, 04 Nov 2025 18:10:32 GMT

Hi I tried using Outlook, Thunderbird and finally logged direct into the web server all efforts showed the same results. The same sub folders missing from my folder tree.

Re: Sub Folders missing

Peter_W — Thu, 06 Nov 2025 08:48:35 GMT

Thanks @g_bullard.

I've just sent you over a private message so we can take a closer look into this 😊

Peter