This topic

Unable to log-on to email

sdell193 — Thu, 06 Nov 2025 09:40:12 GMT

Hi,

I'm having difficulty logging on to my email via my laptop.

Username and password boxes appear in the centre of the screen (not on left as usual) and disappear after a second, then the three dots and they reappear and disappear continually.

This is the code that appears in the URL box: https://email.bt.com/mail/index-rui.jsp?v=MX_3.11.0.6

followed by: https://email.bt.com/mail/saf/login.jsp

I've still got email on my phone, so there doesn't seem to be a problem with my email as such.

Any suggestions?

Thanks

Simon

EDIT - it seems to eventually connect but is taking about 5 minutes!

Re: Unable to log-on to email

Acer9 — Thu, 06 Nov 2025 09:40:45 GMT

I have been having the same problem for the past 3 days, trying to log in via my laptop. I can, however access email via my ipad. Why has access suddenly stopped via laptop?

Re: Unable to log-on to email

gg30340 — Thu, 06 Nov 2025 09:55:38 GMT

If you are using a desktop shortcut you should try using the email button at the top of this page. If that doesn't work try a different web browser.

If that does work try clearing your original web browser's history and cookies.

When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

Re: Unable to log-on to email

xanturil — Thu, 06 Nov 2025 12:28:55 GMT

I have exactly the same problem on my desktop with the same codes appearing in the URL box. I can still access Email on my phone thank goodness.

When first occurred access to Email would come after a few minutes, but now the same username and password boxes flash in the centre of the screen.

Help appreciated

Re: Unable to log-on to email

licquorice — Thu, 06 Nov 2025 12:29:54 GMT

And have you tried the suggestions made by @gg30340

Re: Unable to log-on to email

xanturil — Thu, 06 Nov 2025 12:41:09 GMT

Thanks licquorice, trying this as I type. Managed to access Email via Microsoft Edge and now clearing up Chrome.

Thanks for prompt reply