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Email address not showing on my list

Meg11 — Tue, 11 Nov 2025 17:10:35 GMT

I have an email address which I use all the time which is not showing on my list of emails. The transfer button does not work, it just comes up with an error. I have tried all the usual, different browsers, clearing cache etc and tried on several days but it still doesn't work. Any ideas?

Re: Email address not showing on my list

Leanne_T — Wed, 12 Nov 2025 09:37:04 GMT

Morning @Meg11

Thanks for coming to the community.

Are you trying to import the email address in your BT email account?

What is the error message you get when trying to transfer the email address?

Leanne.

Re: Email address not showing on my list

gg30340 — Wed, 12 Nov 2025 11:39:59 GMT

What and where is the 'list' you referring to?

Re: Email address not showing on my list

licquorice — Wed, 12 Nov 2025 11:45:41 GMT

And what and where is a transfer button?