This topic

Cannot add BT Email to Google Mail Client

allanmcm — Tue, 11 Nov 2025 09:59:55 GMT

I have BT Email Standard.

Running Android 16 and security patch level 1st October 2025

Previously I accessed email through the Google Mail client, for the past week every time I add the BT account, it works retrieves the emails and folders.

But if I exit and then go back in the BT account is not there.

Email works perfectly ok using the BT email client, but I preferred having everything in one place.

Re: Cannot add BT Email to Google Mail Client

Debbie_G — Wed, 12 Nov 2025 08:42:02 GMT

Hi @allanmcm.

Thanks for coming to the community.

Does your BT email account disappear immediately after closing Gmail or is this happening after a restart?

Have you tried clearing the Gmail app cache or reinstalling it?

Are you using IMAP or POP for your BT email in Gmail?

Debbie

Re: Cannot add BT Email to Google Mail Client

allanmcm — Wed, 12 Nov 2025 09:44:40 GMT

Thanks,

yes I had cleared the cache.

In google mail, I select add another account

then Other

then email address and password

It retrieves the emails and folders, but if I close the app and after a while open it again the BT account is not there.

Re: Cannot add BT Email to Google Mail Client

Debbie_G — Wed, 12 Nov 2025 11:19:20 GMT

Thanks for getting back to us @allanmcm.

Are you using the latest version of the Gmail app?

Could you go to Settings > Apps > Gmail > Permissions to check that Gmail has the required permissions enabled, such as Storage and Contacts.

I’d also recommend checking Settings > Battery > App Optimisation and setting Gmail to Don’t optimise to make sure Gmail isn’t restricted by battery optimisation settings.

Debbie

Re: Cannot add BT Email to Google Mail Client

licquorice — Wed, 12 Nov 2025 11:30:29 GMT

Just added a test BT internet account to my Android Gmail app, works just fine.

Re: Cannot add BT Email to Google Mail Client

allanmcm — Wed, 12 Nov 2025 16:33:46 GMT

thank you,

I am using the latest version of the app.

I changed the battery setting from optimised to unrestricted, and thus far it is stable and retained the settings.

Allan