This topic

BT email and Safari

LH25 — Sat, 01 Nov 2025 14:12:05 GMT

Does anyone know why BT email intermittently will not work on Safari?

Re: BT email and Safari

gg30340 — Sat, 01 Nov 2025 19:38:24 GMT

No, do you?

Perhaps if you gave more information such as what happens when it does not work what does happen such as you can not log on or when you logon it does not display the emails or when you have tried a different browser etc it does work etc etc,

Re: BT email and Safari

LH25 — Sat, 01 Nov 2025 21:06:57 GMT

It won’t load, often after letting me fill in login details but not always, and the line that goes across where you type the web address, goes about an inch across and then just keeps going back to the beginning and constantly goes an inch across and back to the beginning

Re: BT email and Safari

LH25 — Sat, 01 Nov 2025 21:07:35 GMT

And it does work on another browser, and also on the app on iPhone and iPad.

Re: BT email and Safari

gg30340 — Sat, 01 Nov 2025 22:58:42 GMT

If it works on another browser and else where there would appear to be nothing wrong with your account or log on details which would point to Safari being the problem.

Have you tried clearing the history and cookies from the browser to see if that helps?

If the browser has the option of when to clear the history and cookies from select the "from all time" option.

Re: BT email and Safari

LH25 — Sat, 01 Nov 2025 23:21:08 GMT

I haven’t because it happens intermittently but I will try it

Re: BT email and Safari

LH25 — Tue, 04 Nov 2025 18:45:42 GMT

I don't understand why I got an email saying a post has been accepted as a solution? I haven't got round to doing what was suggested and the email is working fine again. This is what doesn't make sense- it is intermittent and there is no pattern to it so I cannot believe it is because of something on my computer. I can only assume there is some problem between Apple and BT

Re: BT email and Safari

Katie_B — Wed, 05 Nov 2025 08:29:57 GMT

Hi @LH25.

The solution has been removed until further testing is completed.

Katie 🙂

Re: BT email and Safari

jn_girl — Thu, 13 Nov 2025 06:56:08 GMT

I have this problem too using on an iMac with Safari on BT webmail. It started a few weeks ago now 13 Nov 2025. I type in my email address then my password and the whole page just flickers and rolls reloading and disappearing and reloading and disappearing. If I look at my emails on my iPhone there is no problem, I just cannot get into webmail when it does this. There are times when it is fine. Just now it has done it again and I keep opening another tab and putting it all in again and it just flicks over and over again without going anywhere. Now having said all that in the time I have spent Googling what the problem is and typing this up I see that the webmail has loaded and I can see my emails. However it has taken probably about 15 minutes.

Re: BT email and Safari

gg30340 — Thu, 13 Nov 2025 10:37:19 GMT

@jn_girl

Have you tried another browser?

If it works on another browser the problem would appear to be with Safari.

Re: BT email and Safari

jn_girl — Thu, 13 Nov 2025 10:46:50 GMT

Thanks, next time it happens I will try Chrome and see what happens.

Re: BT email and Safari

jn_girl — Fri, 14 Nov 2025 08:38:49 GMT

So it was not logging in again on Safari this morning, just flicking over and over again after putting in user name and password. So after about ten minutes I opened the Chrome browser. It does exactly the same thing with Chrome. The appearance of the page is slightly different in Chrome it is flicking over and over with a BT logo and three moving dots underneath then to the login boxes (which are empty) then flashing back to the BT sign and dots and so on. So now I see, about fifteen minutes later, webmail on Safari has opened, but Chrome is still flicking over.

Re: BT email and Safari

LH25 — Fri, 14 Nov 2025 08:53:14 GMT

When it won’t work on safari for me it has always worked on Chrome so yours must be a different problem to mine.