This topic https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449048#M122080 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/348089">@beastwez</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I would absolutely love to see if I can help you help your friend with logging in.&nbsp;</P> <P>When you have a moment please check your community inbox.&nbsp;</P> <P>Katie</P> Thu, 20 Nov 2025 13:50:39 GMT Katie_B 2025-11-20T13:50:39Z Re: bmx_2009 error https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449042#M122079 <P>Hi we have a friend with the same issue. Said account had unusual activity, so we reset the password and verified via a PIN on the mobile phone, but still can't log in.<BR />Can anyone help?</P> Thu, 20 Nov 2025 12:09:29 GMT https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449042#M122079 beastwez 2025-11-20T12:09:29Z Re: bmx_2009 error https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449048#M122080 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/348089">@beastwez</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I would absolutely love to see if I can help you help your friend with logging in.&nbsp;</P> <P>When you have a moment please check your community inbox.&nbsp;</P> <P>Katie</P> Thu, 20 Nov 2025 13:50:39 GMT https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449048#M122080 Katie_B 2025-11-20T13:50:39Z Re: bmx_2009 error https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449049#M122081 Many thanks, replied <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span><span class="lia-unicode-emoji" title=":flexed_biceps:">💪🏻</span> Thu, 20 Nov 2025 13:54:19 GMT https://community.bt.com/t5/General-email-queries/Re-bmx-2009-error/m-p/2449049#M122081 beastwez 2025-11-20T13:54:19Z