This topic

Re: Bt email down yet again

cms1 — Fri, 21 Nov 2025 10:18:49 GMT

This answer is rubbish. I have spoken this so called team five times now and they have all admitted they do not deal with email queries and cannot put customers in touch with the "tech team" that does. All my calls have lasted over an hour trying to find out why BT have deleted all my email address's that I have had for over 15yrs. Sick of BT.

Re: Bt email down yet again

imjolly — Fri, 21 Nov 2025 10:36:05 GMT

@cms1

are you currently a BT broadband customer or do you pay for premium email?

Re: Bt email down yet again

cms1 — Fri, 21 Nov 2025 11:09:58 GMT

Was paying for Premium. Asked to go back to basic as we have had the email address's so long we could keep them all. Instead of the address's being transfered they seem to be deleted and i can no longer log in to my account. So i now have no access to email of any kind. Some of these address's are used for my work

Re: Bt email down yet again

chrisjp — Fri, 21 Nov 2025 12:48:22 GMT

If you've gone back to basic email then are you still trying to use an email client (such as on your mobile phone or something like Thunderbird on a PC) to access your emails?
With basic email, you can only access your email via a web browser so that might be why you're saying you now have no access to email of any kind.
Apologies if I've got this wrong!

Re: Bt email down yet again

gg30340 — Fri, 21 Nov 2025 13:28:49 GMT

If you are no longer BT Broadband customer or paying for your email through a BT Premium email account or you migrate to EE Broadband then your email account will have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

Have you tried logging onto your email account using a web browser?

See link

https://www.bt.com/help/email/bt-email-products